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Joshua Villanueva
Winter Haven,FL
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Interests
Reading
Listening to music
Overview
3
3
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Associate
Walmart
Bartow, FL
01.2021 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
Fast Food Crew Member
McDonald's
Winter Haven, FL
08.2019 - 01.2021
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Examined trays to check contents for required items and complete orders.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL 05.2018 - 05.2018
No Degree - Electricity
Ridge Technical College
Winter Haven, FL 01.2021 - 01.2021
Skills
Customer Relations
Good communication skills
Telephone etiquette
Retail store support
Stock management
Excellent written and oral communication
Self-direction
Sales expertise
Strategic sales knowledge
Stocking and replenishing
Creative problem solving
Team Building
Fluent in Spanish and English
Proficient in Word
Proficient in Excel
Proficient in Power Point
Critical Thinking
Decision Making
Software
Microsoft Word
Powerpoint
Excel
Certification
Electrician Helper [450 hours]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Walmart
01.2021 - Current
No Degree - Electricity
Ridge Technical College
01.2021 - 01.2021
Commercial Electrician [450 hours]
01-2021
Residential Electrician [450 hours]
02-2020
Fast Food Crew Member
McDonald's
08.2019 - 01.2021
Electrician Helper [450 hours]
02-2019
High School Diploma -
Winter Haven Senior High School
05.2018 - 05.2018