Joshua Villegas
Fresno,CA
Summary
Hardworking Assistant Manager with extensive staff supervision experience. Skilled in planning and multitasking to meet busy sales floor demands. Excels in coaching and development to achieve committed, driven service teams. Demonstrates strong active listening skills and extensive product knowledge, contributing to effective merchandising strategies.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Assistant Store Manager
Napa Auto Parts
Fresno, California
2023.04 - Current
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Managed cash registers, handled financial transactions accurately.
- Handled employee concerns discreetly; fostered healthy working environment.
- Monitored stock levels and ordered popular items to meet customer demand.
Dispatcher
Napa Auto Parts
Fresno, California
2013.03 - 2023.04
- Keeps records of delivery vehicles, routes, and parts/materials delivered each day.
- Coordinates and schedules daily deliveries per the best and efficient routes; adapting deliveries as required.
- Communicates with delivery drivers; relays additional information as required.
Parts Delivery Driver
Napa Auto Parts
Fresno, California
2009.02 - 2012.02
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Coordinated with sales teams to update them about deliveries, enhancing workflow smoothness.
Education
Diploma of Higher Education -
Clovis East Side High School
Clovis, California 2001.09 - 2005.06
Skills
- Technical troubleshooting
- Performance monitoring
- Staff supervision
- Active listening
- Merchandising expertise
- Product knowledge
Certification
Forklift Certification.
Timeline
Assistant Store Manager
Napa Auto Parts
2023.04 - Current
Dispatcher
Napa Auto Parts
2013.03 - 2023.04
Parts Delivery Driver
Napa Auto Parts
2009.02 - 2012.02
Diploma of Higher Education -
Clovis East Side High School
2001.09 - 2005.06