Micah Reynolds
Chattanooga,TN
Summary
Dedicated and hardworking professional with strong customer service skills, a solid technical foundation, and a creative approach to problem-solving. Proven ability to communicate effectively with clients, resolve technical issues efficiently, and adapt quickly to new tools and systems. Known for going above and beyond in delivering exceptional service while contributing innovative ideas to enhance processes and user experience.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Aldi
Chattanooga, TN
10.2024 - Current
- Supervise daily store operations and support the Store Manager
- Lead and train team members to ensure excellent customer service
- Monitor inventory levels and assist with ordering and merchandising
- Enforce safety, cleanliness, and compliance standards
- Handle cash management and ensure accurate register procedures
- Open and close the store as needed
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Coordinated promotional campaigns, enhancing customer engagement and driving sales growth.
Connectivity Expert
AT&T
Chattanooga, TN
03.2024 - 10.2024
- Sales
- Customer service
- Cash handling
- Business to business selling
- Receiving inventory
- Upselling
Assistant Manager
Papa John's
Chattanooga, TN
01.2024 - 03.2024
- Shift management
- Inventory count
- Cash handling
- Customer Service
Shift Leader
Mellow Mushroom Pizza Bakers
Chattanooga, TN
09.2023 - 01.2024
- Leading crew throughout shift
- Controlling labor and other variables
- Line temperature checks
- Quality control
- Customer service
Sales Manager
Fastsigns
Chattanooga, TN
03.2021 - 08.2023
- Received Platinum Sales award for 2023
- Received #1 National Sales award for 2023
- Developed strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Implemented streamlined processes for sales reporting, increasing accuracy and efficiency in operations.
- Collaborated with marketing teams to create promotional campaigns that boosted brand visibility and sales volume.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Digital Print Specialist
Fastsigns
Chattanooga, TN
09.2020 - 03.2021
- Machine operator Canon 660 flatbed printer
- Machine operator Zund routing system
- Quality control
- Pallet staging
General manager
Papa John's
Chattanooga, TN
09.2009 - 08.2020
- Drove sales growth
- Controlled variables relating to profits
- Managed 20+ employees
- Operated out of multiple locations
- Scheduling
- Customer service
Education
High school or equivalent -
East Ridge High School
Chattanooga, TN01-2009
Skills
- Technical troubleshooting
- Customer service and communication
- Windows and macOS operating systems
- Problem-solving and critical thinking
- Attention to detail
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Administrative support
- Office administration
- Excel spreadsheets
Timeline
Assistant Store Manager
Aldi
10.2024 - Current
Connectivity Expert
AT&T
03.2024 - 10.2024
Assistant Manager
Papa John's
01.2024 - 03.2024
Shift Leader
Mellow Mushroom Pizza Bakers
09.2023 - 01.2024
Sales Manager
Fastsigns
03.2021 - 08.2023
Digital Print Specialist
Fastsigns
09.2020 - 03.2021
General manager
Papa John's
09.2009 - 08.2020
High school or equivalent -
East Ridge High School