Joshua Waithe
Greer,SC
Summary
Punctual professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing and proficient at building positive relationships with new and existing customers. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Parts Support Analyst
Cummins
08.2021 - Current
- Answered customer support inquiries via specialized ticket tracking platforms.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Created user accounts and managed access control.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Investigated and resolved accounting, service and delivery concerns.
- Facilitated inter-departmental communication to effectively provide customer support.
Stocking Associate
Walmart
01.2024 - 04.2024
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Scanned, recorded and verified received inventory during regular shipments.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
- Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Customer Service Representative
Sunrise Systems
02.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative Work From Home
Concentrix
08.2020 - 02.2021
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Entered customer interaction details in Solutran and Compass to track requests, document problems and record solutions offered.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Logistics Associate
MAU
09.2019 - 01.2020
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Prevented waste when transferring materials between transport containers and processing equipment
- Promoted operational efficiency by maximizing loads on each transfer
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment
- Adjusted machinery and notified supervisors of malfunctions Routinely assessed equipment for damage, wear, battery life and fluid levels
- Maintained drive and determination to obtain personal and team objectives and goals
- Provided supportive link between external customers and internal operations
- Loaded, unload and moved material to and from storage and production areas Removed orders from storage, wrapped and staged for shipments Worked in team environment to maintain high levels of productivity.
Executive Mens Locker Room Assistant
Atlanta Athletic CLub
10.2012 - 08.2019
- Investigated and resolved customer inquiries and complaints in empathetic manner
- Cross-trained and backed up other customer service managers
- Adhered to all confidentiality requirements at all times
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Promptly responded to inquiries and requests from prospective customers
- Strong leader of customer support staff
- Facilitated inter-departmental communication to effectively provide customer support
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Trained staff on operating procedures and company services
- Provided accurate, specific and timely performance feedback for CSRs
- Fostered a environment which encouraged continual process improvements
- Updated customer orders from start to finish in an accurate and timely manner
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Maintained up-to-date knowledge of product and service changes
- Add to high-level of customer satisfaction by constantly maintaining friendly attitude.
- Answer and screen telephone calls, recording messages for quick reply as needed Buffed floors and clean windows in accordance to safety procedures.
- Collect payments and fees according to due dates Office protocols communicate patient information and symptoms with physicians Conduct routine cleaning checks to exceed all expectations Coordinate with vendors to conduct repairs and additional services, including HVAC and pest control Dispose of all waste properly and in accordance with Office policy efficiently followed in all scenarios.
- Office is clean and presentable at all times Identify areas needing specialized cleaning and repair.
- Maintain inventory log and stock all rooms with proper supplies Manage all cleaning tools and ensure proper working condition.
- Open and close facilities, following procedural guidelines Operate industrial cleaning equipment for floors.
- Maximize office efficiency through use of computer programs, including Microsoft Office Suite Perform.
- General cleaning duties, including sweeping, mopping, and vacuuming Perform opening and closing duties Pick up trash in 6 rooms and dispose of properly Refill toilets paper, towels, and soap dispensers Report all repairs required to supervisor Respond to all inquiries and requests in a timely manner rooms and dispose of properly.
Troon Server/merion Server and Banquets
Atlanta Athletic CLub
10.2017 - 04.2019
- Accommodated individual menu and beverage requests
- Answer guest inquiries and resolve issues smoothly
- Anticipate and address customer needs Arranged tables, tabletops, and buffet stations for events ranging from 20 to 3000
- Assist management with training, stocking, and cleaning Collaborate with other departments
- Comply with all company policies and procedures consistently earn
- Contribute to team efforts
- Dedicated to ensuring members and guests receive a pleasant dining experience
- Deliver exceptional, friendly service Demonstrate clear attention to detail with minimal errors
- Embrace adaptability through daily and seasonal traffic fluctuations Greet all customers at walk- in Guide customers through all menus, demonstrating advanced knowledge of specifics, positive feedback ratings by establishing rapport with patrons and providing unparalleled service attendees based on banquet event orders
- Memorize specifics of all menus Operate POS system to input customer orders
- Prioritize and coordinate execution of tasks accordingly
- Promptly welcome guests upon arrival, effectively communicating daily menu specials and highlighting recommended beverage pairings
- Provide assistance to other departments as needed
- Quickly clean and set tables to maximize table turnover and restaurant efficiencies
- Receive orders, process payment, and respond to customer concerns
- Recognized by owner for continually exceeding sales targets and maintaining high customer satisfaction Showcase daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Sold additional food and drinks to increase restaurant profits
- Support coworkers as needed Prepared and set up for private parties and occasions Provide excellent service and recommendations to guests.
Grocery Associate
The Fresh Market
10.2016 - 11.2017
- Assist customers in finding specific grocery items
- Call for department assistance based on customer requests
- Clean up minor spills quickly and safely
- Comply with proper food handling, safety, and sanitation standards
- Contribute to positive, fun working environment
- Deliver exceptional customer service through extensive knowledge
- Demonstrate clear knowledge of merchandise
- Ensure displays, coolers, and shelves are fully stocked Ensure items are well-stocked for each shift
- Greet all customers with warm, friendly welcome
- Maximize positive customer service experience
- Organize inventory to ensure easy shopping experience
- PALS Perform duties as needed, including cashier and bagger Play an integral role in customer service and overall sales numbers
- Provide customer support, answering questions quickly and e efficiently Walk customers to their cars Work towards consistently improving customer service ratings.
Education
Associate of Science - Data Analytics
Greenville Technical College
Greenville, SC08.2025
High School Diploma -
North Gwinnett High School
Suwanee, GA05.2014
Skills
- Microsoft Office
- Safety standards and protocols
- Customer service experience
- Customer service
- Customer service skills
- Order Fulfillment
- Inbound and Outbound Calling
- Account management
Timeline
Stocking Associate
Walmart
01.2024 - 04.2024
Parts Support Analyst
Cummins
08.2021 - Current
Customer Service Representative
Sunrise Systems
02.2021 - 08.2021
Customer Service Representative Work From Home
Concentrix
08.2020 - 02.2021
Logistics Associate
MAU
09.2019 - 01.2020
Troon Server/merion Server and Banquets
Atlanta Athletic CLub
10.2017 - 04.2019
Grocery Associate
The Fresh Market
10.2016 - 11.2017
Executive Mens Locker Room Assistant
Atlanta Athletic CLub
10.2012 - 08.2019
Associate of Science - Data Analytics
Greenville Technical College
High School Diploma -
North Gwinnett High School