Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Walker

Moreno Valley,CA

Summary

Highly reliable and experienced professional with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Independent Contractor

State Farm
06.2021 - Current
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Consulted with clients to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.

Assistant Manager

Sephora
07.2018 - 05.2021
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Trained team members in successful strategies to meet operational and sales targets

Assistant Manager

Jack In The Box
02.2017 - 05.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Operations Supervisor

Steak n' Shake
07.2016 - 02.2017
  • Effectively interact with guests to ensure we exceed their expectations with the highest quality of service
  • Motivate all associates to deliver great hospitality toward all guests and other associates
  • Creates a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching

Server

Kincaids
03.2013 - 07.2016
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Maintained high standards of customer service during high-volume, fast-paced operations

Education

Associate of Arts - Social And Behavioral Studies

Riverside City College
Riverside, CA
2020

High School Diploma -

Rancho Verde High School
Moreno Valley, CA
2010

Skills

  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Fast and efficient worker
  • Dedicated team player
  • Good with numbers and math
  • Friendly and helpful
  • Proficient in Microsoft Word and Excel

Certification

ServSafe Certification 15814881

Timeline

Independent Contractor

State Farm
06.2021 - Current

Assistant Manager

Sephora
07.2018 - 05.2021

Assistant Manager

Jack In The Box
02.2017 - 05.2018

Operations Supervisor

Steak n' Shake
07.2016 - 02.2017

Server

Kincaids
03.2013 - 07.2016

Associate of Arts - Social And Behavioral Studies

Riverside City College

High School Diploma -

Rancho Verde High School

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Joshua Walker