Joshua Walkup
Currituck,NC
Summary
Accomplished Store Manager with a proven track record at Northern Tool and Equipment, enhancing store operations and exceeding sales targets through expert team development and revenue generation. Skilled in POS systems and problem-solving, I significantly increased customer satisfaction ratings. Specialize in talent recruitment and fostering a collaborative environment to drive performance and efficiency.
Overview
26
26
years of professional experience
Work History
Store Manager
Northern Tool and Equipment
02.2022 - Current
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Northern Tool and Equipment
10.2016 - 02.2022
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Northern Tools & Equipment
04.2011 - 10.2016
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Team Lead
Northern Tools & Equipment
06.2010 - 04.2011
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Northern Tools & Equipment
03.2008 - 06.2010
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Lowes Home Improvment
08.2006 - 03.2008
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Department Manager
Lowes Home Improvment
09.2004 - 02.2006
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
Warehouse Worker
Triad Builders of King
01.1999 - 08.2004
- Consistently lifted materials weighing as much as [Number] pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
Education
Engineering (Pre-Engineering)
University of North Carolina At Charlotte
Charlotte, NCComputer Science And Programming
High Point University
High Point, NCSkills
- Revenue Generation
- Talent Recruitment
- Payroll Management
- Report Generation
- POS Systems
- Store Merchandising
- Employee Training
- Team Development
- Problem-Solving
Timeline
Store Manager
Northern Tool and Equipment
02.2022 - Current
Store Manager
Northern Tool and Equipment
10.2016 - 02.2022
Assistant Store Manager
Northern Tools & Equipment
04.2011 - 10.2016
Team Lead
Northern Tools & Equipment
06.2010 - 04.2011
Sales Associate
Northern Tools & Equipment
03.2008 - 06.2010
Sales Associate
Lowes Home Improvment
08.2006 - 03.2008
Department Manager
Lowes Home Improvment
09.2004 - 02.2006
Warehouse Worker
Triad Builders of King
01.1999 - 08.2004
Engineering (Pre-Engineering)
University of North Carolina At Charlotte
Computer Science And Programming
High Point University
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