Joshua Waterhouse
Chandler,AZ
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Seasonal Receiving Colleague
Macy's
08.2023 - 01.2024
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Exceeded performance expectations in both speed and accuracy when processing customer orders in fast-paced environments, leading to increased productivity for the team as a whole.
Online Order Filling Team Associate
Walmart
08.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
Fulfillment Team Lead
Target
04.2023 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Receiving Team Lead
Macy's
10.2022 - 04.2023
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Fostered strong relationships with vendors through open communication channels, leading to better terms and improved service quality.
- Conducted performance evaluations for team members, identifying areas for improvement and recognizing achievements.
- Supervised the proper disposal of damaged or expired products, maintaining compliance with regulatory requirements.
- Increased accuracy in inventory control with thorough record-keeping and regular cycle counts.
- Promoted an inclusive workplace culture that encouraged teamwork, collaboration, respect among team members.
Fulfillment Team Lead
Macy's
06.2022 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Experience Manager
Macy's
11.2021 - 06.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Merchandising Team Lead
Macy's
08.2020 - 11.2021
- Managed inventory for optimal product availability and turnover rates.
- Conducted competitive analysis to stay ahead of industry trends and capitalize on emerging opportunities within the market niche.
- Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
- Provided training to new team members on merchandising best practices, enhancing overall team performance.
Receiving Team Manager
MACY'S SAN TAN
08.2019 - 06.2020
- Lead a team to unload and correctly process merchandise according to company standards
- Taught and mentored team and fellow store colleagues on various proper standards and procedures
- Conduct audits and surveys on team performance and various departments for safety and shortage
- Proficient in budget management and create weekly schedules
RETAIL SALES & FULFILLMENT LEAD
MACY'S CHANDLER
03.2019 - 08.2019
- Collaborate with the store team to deliver results in a friction free shopping environment
- Oversee all fulfillment and in store pickup functions to ensure tasks are expedited and completed
- Deliver a clean and neat receiving area and stockroom
- Assist and satisfy the needs of our in store and online customer
- Be proficient in SP Manager, myship, handheld devices, POS
SIGN TEAM LEAD
MACY'S CHANDLER
10.2015 - 03.2019
- Coordinate and oversee the timely execution of sign set-up and removal for the entire store
- Recruit, train, motivate, and develop Signing Associates to their fullest potential through coaching and feedback
- Ensure that all policies, procedures, and standards are understood and followed by Signing Associates
- Assist Merchandise Team Lead in operational tasks such as markdowns, return to vendors (RTVs) and transfers and merchandising tasks such as floor moves and back stocking
SUPPORT COLLEAGUE
MACY'S CHANDLER
07.2014 - 10.2015
- Collaborate with peers to coordinate merchandise support tasks and flex between tasks
- Execute merchandising tasks including placement of merchandise to standards
SALES ASSOCIATE
MACY'S CHANDLER
08.2012 - 07.2014
- Provide outstanding customer service
- Meet hourly sales and Star Rewards goals on a personal and departmental basis
- Demonstrate superior product knowledge to customers
- Create a shopping experience that will make the customer feel welcome and comfortable
- Performs other duties as assigned
Education
High School Diploma -
Chandler High School
Chandler, AZ06.2012
Skills
Quick Learner
Strong Work Ethic
Task Prioritization
Cross-Functional Collaboration
Training and Onboarding
Teamwork and Cooperation
Effective Communication
Problem-Solving
Time Management
Skills Interests
- Proficient in Technical Skills (RF scanners and RFID)
- Financial & Budgetary Planning
- Supervisory & Team building skills
- Team Building & Leadership
- Problem Analysis & Resolution
- Project Planning & Implementation
- Merchandising & Sales
- Monitoring & communication productivity standards
- Excellent written & verbal communication skills.
- Time management skills
- Independent worker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Seasonal Receiving Colleague
Macy's
08.2023 - 01.2024
Online Order Filling Team Associate
Walmart
08.2023 - 11.2023
Fulfillment Team Lead
Target
04.2023 - 07.2023
Receiving Team Lead
Macy's
10.2022 - 04.2023
Fulfillment Team Lead
Macy's
06.2022 - 10.2022
Customer Experience Manager
Macy's
11.2021 - 06.2022
Merchandising Team Lead
Macy's
08.2020 - 11.2021
Receiving Team Manager
MACY'S SAN TAN
08.2019 - 06.2020
RETAIL SALES & FULFILLMENT LEAD
MACY'S CHANDLER
03.2019 - 08.2019
SIGN TEAM LEAD
MACY'S CHANDLER
10.2015 - 03.2019
SUPPORT COLLEAGUE
MACY'S CHANDLER
07.2014 - 10.2015
SALES ASSOCIATE
MACY'S CHANDLER
08.2012 - 07.2014
High School Diploma -
Chandler High School