Joshua Williams

Made drinks, expedited food, made sure people got in and out without a feeling of rushing them(catching a plane at the airport). Very high volume and stayed patient and hospitable dealing with all case scenarios.

• Adhered to all ABC and company-defined regulations
• Used POS system to process cash and credit card transactions
• Trained new bartenders in customer service, bar equipment safety, drink preparation and upselling techniques
• Increased sales by introducing new and promotional cocktail recipes
• Conversed with customers and recommended specials to build rapport and cultivate customer loyalty.

• Met with beverage sales personnel to identify new and popular product offerings
• Engaged with dissatisfied customers, sought resolutions and addressed issues with staff
• Prepared bartender, barback and cocktail server schedules and cross-trained staff to meet business demands
• Oversaw service quality and obtained customer feedback to implement improvements
• Inspected bottles for evidence of contamination and monitored premises to maintain compliance with health department regulations.

• Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
• Adhered to all ABC and company-defined regulations
• Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions
• Cleaned and sanitized glassware and flatware and stored in bar areas for easy access
• Promoted featured drinks and food specials through social media platforms to encourage sales.

• Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
• Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
• Trained new bartenders in customer service, bar equipment safety, drink preparation and upselling techniques
• Organized glasses and cleaned bar equipment to stay ready for customer needs
• Increased bar profits by consistently promoting the highest profit drink options.

• Assembled and prepared on-site equipment to complete each fracking job at sites across [Location]
• Exercised health and safety procedures to protect team members from on-site hazards such as critical equipment failures
• Operated high-pressure pumps, iron trucks and cranes safely at every job site
• Rigged up blending, hydration and chemical equipment and rigged down again at completion of each job
• Checked high-pressure pump equipment regularly and troubleshot problems to maintain optimal performance.

• Transported items to destinations within schedule guidelines to satisfy customers' needs
• Completed deliveries within specified timeframes for assigned tasks
• Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance
• Awarded safe driving award for accident-free trucking operations
• Reported problematic and malfunctioning machinery to management for repair
• Recognized by management for achieving efficient, cost-effective transportation operations.

• Engaged with dissatisfied customers, sought resolutions and addressed issues with staff
• Reconciled records of sales versus beverage costs to identify current or potential theft
• Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal
• Interviewed job applicants, processed new hire paperwork and provided on-the-job training
• Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.

• Protected customers by checking IDs, calling rides and cutting off service to highly intoxicated guests
• Measured and mixed ingredients such as liquor, soda and garnishes to prepare cocktails in accordance with established recipes
• Arranged bottles and glasses in attractive displays to maintain bar atmosphere
• Engaged customers in conversations to understand desires and recommend specific liquor, wine, beer and cocktails
• Planned, organized and controlled operations of bar and cocktail lounge.

• Placed weekly liquor orders to maintain adequate inventory
• Worked nights, weekends and holidays to meet establishment needs
• Led team members on effective bartending methods, operations and procedures
• Monitored guests for safe alcohol consumption to limit problems and liability
• Interacted positively with guests while promoting current services and seasonal options
• Returned bank to cage and keys to Key Watcher at end of shift.