Joshua Williams
Marion,VA
Summary
Dynamic Shift Leader with a proven track record at JRN INC, excelling in operational management and team leadership. Enhanced customer satisfaction through effective communication and process improvements, while ensuring safety compliance. Skilled in inventory management and fostering a positive team atmosphere, driving productivity and efficiency in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Shift Leader
JRN INC
Marion VA
11.2024 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated workflow to optimize efficiency and meet production goals.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Implemented process improvements that enhanced team performance and productivity.
- Conducted regular inspections to uphold cleanliness and organization in work areas.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Laminator
General Dynamics Mission Systems
Marion, VA
09.2022 - 09.2024
- Operated laminating machines to produce high-quality composite materials.
- Monitored production processes to ensure compliance with safety and quality standards.
- Collaborated with team members to troubleshoot equipment issues and enhance operational efficiency.
- Trained new employees on laminating techniques and safety protocols to ensure consistent performance.
Correctional Officer
Marion Correctional and Treatment Center
Marion, VA
09.2018 - 09.2022
- Supervised inmate activities to maintain safety and order within facility.
- Conducted regular security checks to identify potential hazards or violations.
- Assisted in conflict resolution among inmates, promoting a peaceful environment.
- Trained new staff on procedures and protocols for maintaining security.
Security Officer
Securitas Critical Infrastructure Services, Inc.
Marion, VA
10.2017 - 03.2019
- Monitored access points to ensure safety and compliance with security protocols.
- Conducted routine patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, coordinating with emergency services as necessary.
- Trained new security personnel on operational procedures and emergency response techniques.
- Developed incident reports detailing observations, actions taken, and outcomes achieved for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Shift Leader
Long John Silvers Franchise Association
Marion, VA
06.2013 - 10.2016
- Assisted in scheduling shifts to ensure adequate staffing for peak hours.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Warehouse Worker
TRW Automotive
Atkins, VA
03.2012 - 07.2013
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Coordinated inventory management processes to ensure accurate stock levels and timely replenishment.
- Performed quality checks on incoming and outgoing shipments, ensuring compliance with safety standards.
- Trained new team members on warehouse procedures and safety protocols, enhancing overall team performance.
Shift Leader
Long John Silvers Franchise Association
Marion, VA
10.2002 - 03.2012
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma -
Marion Senior High School
Marion, VASkills
- Operational management
- Team leadership
- Customer service
- Process improvement
- Safety compliance
- Inventory management
- Quality assurance
- Time management
- Communication skills
- Cleanliness standards
- Positive attitude
- Safety processes and procedures
- Forklift operation
Timeline
Shift Leader
JRN INC
11.2024 - Current
Laminator
General Dynamics Mission Systems
09.2022 - 09.2024
Correctional Officer
Marion Correctional and Treatment Center
09.2018 - 09.2022
Security Officer
Securitas Critical Infrastructure Services, Inc.
10.2017 - 03.2019
Shift Leader
Long John Silvers Franchise Association
06.2013 - 10.2016
Warehouse Worker
TRW Automotive
03.2012 - 07.2013
Shift Leader
Long John Silvers Franchise Association
10.2002 - 03.2012
High School Diploma -
Marion Senior High School