Joshua Wilson
New Concord,OH
Summary
Accomplished service manager with expertise in relationship and budget management. Demonstrated success in training staff to achieve compliance and enhance customer satisfaction. Ready to leverage skills to improve service operations and drive performance.
Overview
16
16
years of professional experience
Work History
Service Manager
Ag-Pro Company
Zanesville, OH
07.2023 - Current
- Streamlined daily service operations, improving service delivery and increasing customer satisfaction.
- Achieved 33% growth in service sales while reducing department loss by 35% in [insert year].
- Trained new employees on company policies and customer service standards to ensure consistent service quality.
- Resolved customer inquiries and issues, fostering positive relationships and enhancing customer loyalty.
- Collaborated with sales team to align service offerings with customer needs.
- Supervised service staff to ensure compliance with company policies and high customer satisfaction.
Outside Equipment Sales
Ag-Pro Company
Zanesville, Ohio
08.2019 - 07.2023
- Achieved consistent sales growth through strategic relationship-based equipment sales and rental.
- Generated new customer accounts and nurtured client relationships to enhance retention and satisfaction.
- Conducted equipment appraisals to ensure accurate pricing and informed purchasing decisions.
- Executed financial portfolio reviews to identify and recommend optimal financing options for clients.
Owner/Herdsmen
Green Valley Angus
New Concord, Ohio
03.2018 - Current
- Oversaw management of seedstock and commercial cow herd for local and national sales.
- Monitored nutrition, health, breeding, and maintenance, ensuring herd performance met industry standards.
Sales & Customer Account Manager
Nickles Bakery
, OH
09.2015 - 03.2018
- Managed client relationships to ensure satisfaction and retention.
Internal Account Finance Manager
Southeastern Equipment Company
, Ohio
03.2015 - 02.2018
- Developed financial strategies to optimize resource allocation and enhance budget management.
- Managed financial reporting processes to ensure accuracy and regulatory compliance.
- Conducted financing and credentialing for open/charge accounts while analyzing credit portfolios for lending.
Delivery Manager
Lowes Home Improvment
, Ohio
02.2010 - 10.2012
- Oversaw daily operations for delivery schedules and logistics, ensuring timely and efficient execution.
- Managed contractor sales processes and coordinated project requirements with clients to align expectations and deliverables.
- Coordinated delivery schedules to optimize workflow and minimize delays.
- Managed transportation logistics for efficient product distribution across locations.
- Supervised delivery teams to ensure compliance with safety and operational standards.
Education
Bachelor of Science - Business
Ohio University
Athens, OH05-2016
Associate of Science - Business Management
Zane State College
Zanesville, OH05-2008
Skills
- Budget management
- Sales growth
- Customer satisfaction
- Training development
- Decision making
- Time management
- Heavy equipment operation
- Equipment maintenance
- Relationship management
Timeline
Service Manager
Ag-Pro Company
07.2023 - Current
Outside Equipment Sales
Ag-Pro Company
08.2019 - 07.2023
Owner/Herdsmen
Green Valley Angus
03.2018 - Current
Sales & Customer Account Manager
Nickles Bakery
09.2015 - 03.2018
Internal Account Finance Manager
Southeastern Equipment Company
03.2015 - 02.2018
Delivery Manager
Lowes Home Improvment
02.2010 - 10.2012
Bachelor of Science - Business
Ohio University
Associate of Science - Business Management
Zane State College