Summary
Overview
Work History
Education
Skills
Certification
Timeline
Joshua Wise

Joshua Wise

Yukon,OK

Summary

Experienced Manager with real-world experience connecting with team members, developing talent, and ensuring the vision and culture of the company is understood and carried out by employees. Excellent organizational skills for reporting, managing inventory, and maintaining vehicles and equipment. Accomplished at making deadlines and meeting objectives.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Assistant General Manager/Service Manager

A Plus Housekeeping
09.2021 - Current
  • Managing employees performing work in home cleaning, pest control, lawn care, and house/apartment remodeling
  • Scheduling and assigning jobs, leading team meetings, monitoring payroll hours, keeping track of equipment and product inventory, and supervising/helping on job sites when necessary.
  • Developed and implemented policies and procedures to improve customer service and satisfaction

Service Manager

Orkin/A Plus Pest Control
08.2015 - 09.2021
  • Managed team of over 30 employees, including being direct supervisor of over 20 Service Technicians.
  • Part of management team that increased active customers from over 5000 to over 8000 in 5 year span.
  • Part of management team that increased revenue from $2.5 million per year to over $4 million per year.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved customer complaints in professional and timely manner.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Service Technician

A Plus Pest Control
03.2013 - 07.2015
  • Service 12-18 customers per day.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Performed routine maintenance on pest control equipment to manage wear and tear.
  • Utilized computer software to manage customer information and service scheduling.

Receiving Lead/Truck Loader

MBM Corporation
05.2011 - 03.2013
    • Loaded and strapped shipments into place on trucks.
    • Used forklift to lift pallets and heavy items into trucks.
    • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
    • Loaded and unloaded pallets quickly and safely, managing work load priorities.
    • Collaborated with team members to maintain efficient workflow.

Delivery Driver

Domino's Pizza
03.2011 - 05.2011
    • Completed on-time deliveries by choosing best and most efficient routes.
    • Delivered packages to customer doorsteps and business offices.
    • Maintained upbeat, positive attitude in busy, customer-focused environment.
    • Completed rush deliveries on tight timetables to satisfy customer needs.

Sales Representative

Remedy Roofing
12.2010 - 03.2011
    • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Order Selector/Receiver

MBM Corporation
04.2007 - 10.2010
    • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
    • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
    • Checked inventory and selected products from specific locations based upon availability.
    • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

Sous Chef

Silk City Diner
12.1994 - 03.2005
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Monitored food and labor costs to verify budget targets were met.
  • Coordinated with vendors to order supplies and maintain high quality standards.

Education

High -

Garden Spot High School, New Holland, PA
05.1996

Skills

    • Strategic Planning Skill
    • Hiring and Recruitment
    • Team Leadership Expertise
    • Training and Development Background
    • Workflow Coordination
    • Operations Management
      • Employee Relations
      • Customer Retention
      • Sales Coaching
      • Budget Control
      • Inventory Control
      • Financial Reporting

Certification

Certified Applicator in Oklahoma for General Pests, Structural Pests, and Turf and Ornamental Pests categories.

Timeline

Assistant General Manager/Service Manager - A Plus Housekeeping
09.2021 - Current
Service Manager - Orkin/A Plus Pest Control
08.2015 - 09.2021
Service Technician - A Plus Pest Control
03.2013 - 07.2015
Receiving Lead/Truck Loader - MBM Corporation
05.2011 - 03.2013
Delivery Driver - Domino's Pizza
03.2011 - 05.2011
Sales Representative - Remedy Roofing
12.2010 - 03.2011
Order Selector/Receiver - MBM Corporation
04.2007 - 10.2010
Sous Chef - Silk City Diner
12.1994 - 03.2005
Garden Spot High School - High,

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Joshua Wise