Joshua Brown Brown
Reynoldsburg,OH
Summary
Proactive and results-driven professional with a proven track record at Walmart, enhancing customer satisfaction and streamlining digital shopping experiences. Expert in e-commerce strategy and exceptional in customer service, I have significantly contributed to efficient order fulfillment and inventory management. My approach has consistently led to improved upselling opportunities and high satisfaction ratings, showcasing my ability to prioritize customer needs effectively.
Knowledgeable [Desired Position] with robust background in digital shopping and e-commerce strategies. Proven track record of enhancing customer experiences and optimizing online purchasing journeys. Demonstrated excellence in data analysis and consumer behavior insights to drive sales and improve user satisfaction.
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
09.2023 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Material Handler
Geodis Logistics
08.2017 - 06.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Education
High School Diploma -
Ohio Connections Academy
Columbus, OH01-2016
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Mobile commerce
- Customer service
- Prioritizing orders
- Heavy lifting
- Delivery management
- Flexible schedule
- Online order processing
- Upbeat and outgoing attitude
Timeline
Digital Shopper
Walmart
09.2023 - 12.2023
Material Handler
Geodis Logistics
08.2017 - 06.2022
High School Diploma -
Ohio Connections Academy
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