JOSHUA D. AVERETT
PROVIDENCE,RI
Summary
Professional in financial sector, bringing valuable experience in client relationship management and financial analysis. Recognized for collaborative approach and reliability in dynamic environments. Known for leveraging analytical skills and attention to detail to drive results and support team objectives.
Overview
6
6
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Banker
Bank of America
Lincoln, RI
10.2024 - 01.2026
- Developed and maintained strong customer relationships to enhance service quality and retention.
- Monitored account performance, identifying opportunities for upselling banking solutions to clients.
- Managed daily banking operations, ensuring compliance with regulations and policies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Streamlined loan processing procedures, reducing turnaround times and improving customer satisfaction.
- Analyzed financial data to identify trends, providing insights for improved decision-making.
Sr. Credit Card Specialist
Citizens Bank
Johnston, RI
08.2023 - 10.2024
- A hybrid role, assisting customers with credit card inquiries, providing accurate information and support.
- Educated clients on credit card features, benefits, and responsible usage practices.
- Served as an expert resource for colleagues seeking guidance on complex credit card issues, disputes, and fraud escalations, fostering a collaborative team environment.
- Facilitated regular team meetings focused on sharing best practices, discussing challenges, and brainstorming solutions to optimize overall performance.
Center Sales Manager
Purpose Financial
Greenville, SC
08.2019 - 02.2023
- Led team in achieving sales targets through effective training and performance management.
- Analyzed market trends to optimize product offerings and enhance customer engagement strategies.
- Developed and implemented promotional campaigns to increase foot traffic and sales volume.
- Monitored daily operations to ensure compliance with company policies and regulatory requirements.
- Cultivated strong relationships with customers to drive repeat business and referrals.
- Trained staff on sales techniques and customer service best practices, enhancing team performance.
Education
Certificate - Securities Industry Essentials
Community College of Rhode Island
Lincoln, RI 09.2021 - 12.2021
Bachelor of Arts - Humanities, Arts, & Culture
Hampshire College
Amherst, MA 09.2016 - 05.2018
Associate of Arts - Liberal Arts And Sciences
Quinsigamond Community College
Worcester, MA 09.2014 - 05.2016
Skills
- Banking
- Client relationship building
- Sales strategy development
- Financial Product Evaluation
- Quality assurance
- Effective communication
Certification
Securities Industry Essentials, FINRA
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Banker
Bank of America
10.2024 - 01.2026
Sr. Credit Card Specialist
Citizens Bank
08.2023 - 10.2024
Certificate - Securities Industry Essentials
Community College of Rhode Island
09.2021 - 12.2021
Center Sales Manager
Purpose Financial
08.2019 - 02.2023
Bachelor of Arts - Humanities, Arts, & Culture
Hampshire College
09.2016 - 05.2018
Associate of Arts - Liberal Arts And Sciences
Quinsigamond Community College
09.2014 - 05.2016