Joshua J. Kim
Los Angeles,CA
Summary
Performance-driven and dedicated Technical Specialist successful at analyzing and solving technical problems leveraging training, team support and problem solving abilities. Personable professional with multiple years of customer service experience ready to take on challenging and growth-oriented roles.
Overview
24
24
years of professional experience
Work History
TECHNICAL SPECIALIST
Apple, Inc
Los Angeles, CA
04.2021 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Evaluated user problems, utilizing team and company resources, personal expertise and probing questions.
- Completed troubleshooting and diagnostics on company resources.
- Resolved malfunctions with systems and hardware through troubleshooting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Recommended technology upgrades and complementary products to improve client needs.
PRODUCT SPECIALIST
Apple, Inc
Los Angeles, CA
06.2019 - 04.2021
- Assessed system hardware and software via AHA (Chart and Phone) support completing remote troubleshooting and diagnostics on company resources.
- Helped streamline repair processes and system update procedures for support action consistency.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Operated with high integrity, built trust, and earned sustained credibility with customers and team members from all tears.
- Created and managed knowledge base to offer staff and customers immediate informational access to products and services.
- Determined and recommended methods to address improvement opportunities.
- Generated new business leads through direct customer engagement, deploying inbound marketing tactics, developing and optimizing informative content.
- Educated customers on promotions, helped complete purchases and join services to promote loyalty and satisfaction.
PRODUCTION MANAGER
Gold Textiles Inc
Los Angeles, CA
08.2009 - 08.2018
- Managed overseas/domestic textile and garment production to guarantee compliance with quality policies, procedures and systems.
- Delivered high level of fabric sales and production service to clients to both maintain and extend relationships for future business opportunities.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Adjusted prices via pre-set schedules, supply management department costs, freights and other factors on regular basis.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
BUSINESS OWNER
Candlewood Burgers
Santa Fe Springs, CA
03.2005 - 11.2007
- Worked with management team to implement proper division of responsibilities.
- Monitored processes and procedures, making sure that all met compliance regulations.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Input income and expense details into Microsoft Excel to track business finances and address variances.
- Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
- Applied human resources expertise to optimize hiring, training and performance.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
DENTAL LAB TECHNICIAN
Glidewell Laboratories
Newport Beach, CA
04.2001 - 08.2003
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Constructed artificial metal teeth with attractive finishes and durable frameworks.
- Completed detailed models of patients' mouths to create accurate devices.
- Set and oversaw quality assurance guidelines for laboratory work.
Education
GED -
Santa Monica College
Santa Monica, CA2006
High School Diploma -
Liceo Delfin Chamorro
Asuncion-Paraguay2000
Skills
- English/Spanish/Korean fluency
- Diagnose and Troubleshoot iOS devices
Technical Support Knowledge - Software Installation
- Microsoft Office
- Staff management
- Communication skills
- Team leadership
- Retail management experience
- Extremely organized
Languages
Spanish
Native or Bilingual
Korean
Native or Bilingual
Timeline
TECHNICAL SPECIALIST
Apple, Inc
04.2021 - Current
PRODUCT SPECIALIST
Apple, Inc
06.2019 - 04.2021
PRODUCTION MANAGER
Gold Textiles Inc
08.2009 - 08.2018
BUSINESS OWNER
Candlewood Burgers
03.2005 - 11.2007
DENTAL LAB TECHNICIAN
Glidewell Laboratories
04.2001 - 08.2003
GED -
Santa Monica College
High School Diploma -
Liceo Delfin Chamorro
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