Joshua Lynn Carpenter
Bridgeport,WV
Summary
Hardworking Social Services Training Specialist with a background in social work adept at implementing onsite and remote training programs. Prepared to bring course development, online instruction, and communication skills to a growth-oriented role.
Overview
7
7
years of professional experience
Work History
Social Services Training Specialist
WV Department of Human Services/Bureau for Social Services
03.2023 - Current
- Led training in-person and virtually via Zoom, Google Meet, and Blackboard Learning for all Adult Services programs in WV Department of Human Services
- Monitored and evaluated training effectiveness, making improvements as needed
- Revised Adult Services training curriculum and created new training modules for Blackboard Learning and additional platforms.
- Worked with management to identify, plan, align, and address training needs
Child Protective Services Worker
Department of Human Services/Bureau for Social Services
08.2022 - 03.2023
- Managed caseload of 20-30 children/families, handling both initial assessment and ongoing child welfare cases
- Enhanced child safety by conducting thorough investigations and assessments of reported abuse and neglect cases
- Evaluated immediate and impending safety threats and child and adult functioning to determine each family's unique circumstances
- Built rapport with individuals and established trust through empathetic communication
- Collaborated with law enforcement and local agencies to develop comprehensive case plans for children and families
- Attended court proceedings, submitted documents, and maintained case records
- Proficient in the West Virginia Comprehensive Child Welfare Information System (CCWIS) system
Adult Protective Services Worker
Department of Human Services/Bureau for Social Services
11.2020 - 08.2022
- Managed caseload of 20-30 adults, handling both initial assessment and ongoing adult services cases
- Assessed immediate safety threats, mental/physical capacity, and ability to complete activities of daily living to develop plans tailored to th specific needs of each individual
- Served as Guardian and Health Care Surrogate
- Enhanced cooperation between law enforcement agencies and local organizations through effective communication and collaboration
Customer Service Representative
World Vision
07.2017 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Investigated and resolved customer inquiries and complaints quickly
Education
Master's - Social Work
Campbellsville University
Campbellsville, KY (online)05.2024
Master’s Master of Divinity/Christian Ministry -
Southeastern Baptist Theological Seminary
Wake Forest, NC12.2014
Bachelor’s History -
West Virginia Wesleyan College
Buckhannon, WV05.2008
Skills
- Course Development
- Online Instruction
- Social Services Coordination
- Family Case Management
- Risk Assessment
- Case Documentation
- Communication
- Analytical Thinking
Professional References
- Krystal Winans, Adult Services Program Manager, krystal.d.winans@wv.gov, 304-314-6062
- Brett Short, Training Program Manager, Direct Supervisor, brett.e.short@wv.gov, 304-352-4566
- Kristen Davis, Training Program Manager, kristen.r.davis@wv.gov, 304-368-4420 x30049
Timeline
Social Services Training Specialist
WV Department of Human Services/Bureau for Social Services
03.2023 - Current
Child Protective Services Worker
Department of Human Services/Bureau for Social Services
08.2022 - 03.2023
Adult Protective Services Worker
Department of Human Services/Bureau for Social Services
11.2020 - 08.2022
Customer Service Representative
World Vision
07.2017 - 11.2020
Master's - Social Work
Campbellsville University
Master’s Master of Divinity/Christian Ministry -
Southeastern Baptist Theological Seminary
Bachelor’s History -
West Virginia Wesleyan College
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