Pamela Bowen
Training And Education
New Braunfels,TX
Summary
Dynamic leader with extensive experience at Cotality, specializing in training and development. Expert in course planning and learning styles, I have successfully enhanced client satisfaction through tailored training programs. Proven ability to foster relationships and mentor teams, driving high performance and operational excellence in revenue cycle management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director - Client Services Training Department
Cotality
07.2018 - 03.2025
- Trained clients to utilize proprietary software to effectively achieve their business goals.
- Optimized customer satisfaction by designing comprehensive training programs tailored to their individual needs.
- Delivered weekly specialized webinars aimed to maximize software utilization
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Director - Revenue Cycle Management
Classic SleepCare
06.2015 - 07.2018
- Director for a high-performing offshore billing/collections office located in Manila, Philippines
- Lead all RCM functions aligned to the goals of the business
- Ensure compliance with state and federal regulations
- Strengthened financial health with revenue enhancement strategies.
- Interacted well with customers to build connections and nurture relationships.
Senior Manager - B2B Revenue Cycle Management
United Allergy Services
12.2013 - 06.2015
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held workshops to drive successful business and client satisfaction.
- Monitored and reported DSO weekly to executive staff
Director of Billing and Collections
The SCOOTER Store Inc.
12.2003 - 11.2013
- Responsible for the full oversight of the revenue cycle process for a national DME provider.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Significant experience with the regulatory and operational requirements of governmental programs.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Education
MBA - Internal Business Administration
University of The Incarnate Word
San Antonio, TX 05.2001 -
Organizational Development & Business Administrati
Tusculum University
Greeneville, TN12-1994
Skills
Course development
Train-the-trainer
Course planning
Classroom management
Certification
Lean Six Sigma Green Belt
Timeline
Director - Client Services Training Department
Cotality
07.2018 - 03.2025
Director - Revenue Cycle Management
Classic SleepCare
06.2015 - 07.2018
Senior Manager - B2B Revenue Cycle Management
United Allergy Services
12.2013 - 06.2015
Director of Billing and Collections
The SCOOTER Store Inc.
12.2003 - 11.2013
MBA - Internal Business Administration
University of The Incarnate Word
05.2001 -
Organizational Development & Business Administrati
Tusculum University