Joshua Shepherd
Murfreesboro,TN
Summary
Proven leader in retail and logistics with a track record of enhancing customer satisfaction and loyalty at Conn's Home Plus. Skilled in inventory control and forklift operation, adept at resolving discrepancies and streamlining processes for improved efficiency. Demonstrated ability to train and supervise teams, achieving significant improvements in retail operations and warehouse organization.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Conn's Home Plus
10.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Front End Lead/Heavy Equipment Operator
Conn's Home Plus Distribution
05.2021 - 10.2022
- Maintained compliance with all regulatory requirements pertaining to shipping, transportation, and environmental concerns on the dock area.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Department Specialist/3rd Key
Conn's Home Plus
03.2019 - 05.2021
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Championed the adoption of new technologies within the department, ensuring seamless integration with existing systems and processes.
- Implemented training programs for new hires, ensuring consistent knowledge transfer and efficient integration into the department.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Logistics Supervisor
Harbor Freight Tools USA
03.2018 - 03.2019
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
Education
High School Diploma -
Blackman High School
Murfreesboro, TN04.2016
Skills
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Forklift Operation
- Truck loading and unloading
- Warehouse Organization
- Shipping and receiving
Timeline
Assistant Store Manager
Conn's Home Plus
10.2022 - Current
Front End Lead/Heavy Equipment Operator
Conn's Home Plus Distribution
05.2021 - 10.2022
Department Specialist/3rd Key
Conn's Home Plus
03.2019 - 05.2021
Logistics Supervisor
Harbor Freight Tools USA
03.2018 - 03.2019
High School Diploma -
Blackman High School