Joshua Allen
Brooklyn,NY
Summary
Professional Patient Navigator with 2 years of experience working with patient's diagnosed with HIV. Committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients.
Overview
5
5
years of professional experience
Work History
BILINGUAL PATIENT NAVIGATOR
NYU LANGONE FAMILY HEALTH CENTER
11.2021 - Current
- Identify barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborate in redeveloping patient treatment goals
- Participate in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care
- Develop care plans based on provider treatment plans, evidence-based chronic care guidelines and patient and family goals for patients
- Enter details into computer systems and manage a database of information.
Administrative Assistant Intern
Urban Neighborhood Services
02.2024 - 05.2024
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
BILINGUAL (SPANISH) CUSTOMER REPRESENTATIVE
STRATEGIC FINANCIAL SOLUTIONS
08.2019 - 06.2021
- Identified and responded to customer requests and concerns through email and phone for both English and Spanish-speaking customers
- Answered up to 35 calls per day in a busy, fast-paced office for both English and Spanish-speaking customers
- Processed debtor payments and updated accounts to reflect new balance.
Education
Bachelor of Science - Public Administration
Medgar Evers College of The City University of New York
Brooklyn, NY05.2025
HIGH SCHOOL DIPLOMA -
HIGH SCHOOL FOR LAW ADVOCACY AND COMMUNITY JUSTICE
06.2017
Skills
- Bilingual - fluent in Spanish
- Database Search and Data Entry
- Customer Service
- Administration & Office Support
Timeline
Administrative Assistant Intern
Urban Neighborhood Services
02.2024 - 05.2024
BILINGUAL PATIENT NAVIGATOR
NYU LANGONE FAMILY HEALTH CENTER
11.2021 - Current
BILINGUAL (SPANISH) CUSTOMER REPRESENTATIVE
STRATEGIC FINANCIAL SOLUTIONS
08.2019 - 06.2021
Bachelor of Science - Public Administration
Medgar Evers College of The City University of New York
HIGH SCHOOL DIPLOMA -
HIGH SCHOOL FOR LAW ADVOCACY AND COMMUNITY JUSTICE
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