Joshua Thomas Brackett
Reno,NV
Summary
Results-driven warehouse management professional with extensive experience in logistics and inventory management, complemented by a strong background in account management and customer service. Notable achievements include optimizing inventory processes that improved efficiency by 20% and enhancing customer satisfaction ratings through effective communication strategies. Committed to leveraging proven skills to support the success of a forward-thinking team.
Overview
18
18
years of professional experience
Work History
Warehouse Associate
JC Penney Logistics
Reno, NV
04.2019 - Current
- Processed merchandise for the returns department, selecting items for liquidation or restocking for sale
- Utilized computer systems for task management in and outside of the returns department
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
Inventory/Warehouse Manager
Holabird Western Americana Auction House
Reno, NV
04.2019 - 05.2020
- Managed 3-5 thousand items, including gold and precious stones, using Excel and Quickbase for inventory tracking
- Ensured accurate retrieval of items ordered and paid for
Leasing Consultant
FPI Management, Inc.
Reno, NV
09.2018 - 04.2019
- Reviewed and approved Section 8 applications to determine qualifications for tenancy.
- Managed repair requests and provided customer service to residents, including mail delivery, key replacements, and lockouts
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Special Education Aide/Resource Aide II
Sarah Winnemucca Elementary, Alice Smith Elementary School
Reno, NV
08.2015 - 07.2017
- Provided ongoing support to students in grades K-6 as a long-term substitute teacher with a provisional license
- Achieved recognition as Highly Qualified during annual evaluations.
Inclusion Technician I
Sierra Kids
Reno, NV
06.2016 - 08.2016
- Collected data on participant interactions and developed tactics to encourage proper behavior
- Participated in parent conferences to discuss behavior and data
Assistant Manager
Enterprise Holdings Inc.
Seattle, WA
01.2012 - 01.2015
- Ensured quality customer service and managed financial obligations, including delinquent accounts
- Mentored new employees and increased sales and revenue by double from the previous team
- Managed customer service inquiries and complaints in a timely manner.
Customer Service Representative
Enterprise Holdings Inc.
Reno, NV
01.2011 - 01.2012
- Ensured rentals were clean and ready for customers, and managed financial statements and deposits
- Conducted cold calls for new business
Account Manager
United Blood Services
Reno, NV
01.2007 - 01.2011
- Increased donor participation through 107 volunteer accounts and organized large blood drives
- Promoted through local media and met demand numbers from hospitals and partners
Education
B.A. - English/Writing and Rhetoric, Studio Art
University of Nevada, Reno
Reno, NV12.2000
Skills
- Customer service and satisfaction
- Regulatory compliance
- Attention to detail
- Personal protective equipment usage
- Laboratory procedures understanding
- Product and service sales
- Coaching and mentoring
- Team collaboration
- Effective verbal and written communication
- Time management
- Inventory Management
- Logistics
- Data Analysis
- Microsoft Office Suite
- Quickbase
References
References available upon request.
Timeline
Warehouse Associate
JC Penney Logistics
04.2019 - Current
Inventory/Warehouse Manager
Holabird Western Americana Auction House
04.2019 - 05.2020
Leasing Consultant
FPI Management, Inc.
09.2018 - 04.2019
Inclusion Technician I
Sierra Kids
06.2016 - 08.2016
Special Education Aide/Resource Aide II
Sarah Winnemucca Elementary, Alice Smith Elementary School
08.2015 - 07.2017
Assistant Manager
Enterprise Holdings Inc.
01.2012 - 01.2015
Customer Service Representative
Enterprise Holdings Inc.
01.2011 - 01.2012
Account Manager
United Blood Services
01.2007 - 01.2011
B.A. - English/Writing and Rhetoric, Studio Art
University of Nevada, Reno
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