Joshua V. Estrada
Laredo,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Asset Protection Customer Host
Walmart
08.2023 - Current
- Enhanced store security by conducting regular surveillance and monitoring CCTV cameras.
- Reduced inventory shrinkage by performing thorough audits and implementing theft-prevention strategies.
- Assisted in the apprehension of shoplifters by maintaining a strong presence on the sales floor and collaborating with law enforcement when necessary.
- Improved customer safety by promptly addressing potential hazards and ensuring proper signage was in place.
- Provided exceptional customer service, assisting shoppers with questions, concerns, and locating merchandise.
Party Host Supervisor
Main Event
06.2021 - 08.2023
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
Sales Associate
H&M
08.2021 - 05.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum
productivity. - Arranged new merchandise with signage and appealing displays to encourage
customer sales and move overstock items. - Assessed customer needs to provide assistance and information on product
features. - Received and displayed product shipments on store retail shelves upon delivery.
Sales Associate
Journeys Kidz
11.2020 - 08.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
BBA - Business Administration
Texas A&M International University
Laredo, TX05.2025
Skills
- Leadership
- Multitasking Capabilities
- Decision-Making Abilities
- Time Management
- Adaptability and Flexibility
- Organized and Detail-Oriented
Certification
- Microsoft Office Specialist in Word, Excel, & Powerpoint.
- Adobe Certified Associate in Adobe Animate CC 2015
Timeline
Asset Protection Customer Host
Walmart
08.2023 - Current
Sales Associate
H&M
08.2021 - 05.2022
Party Host Supervisor
Main Event
06.2021 - 08.2023
Sales Associate
Journeys Kidz
11.2020 - 08.2021
BBA - Business Administration
Texas A&M International University