Work-life balanceCareer advancementFlexible work hoursPersonal development programs
2
Certifications
7
Years of experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, operational management, as well as excellent customer relations aptitude and relationship-building skills. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, respectful monitoring and morale-building abilities to improve employee engagement and boost performance.
Work History
Assistant Manager
1 Year 4 Months
Jacksons Food Stores Inc. | 02.2025 - Current
Led team in daily operations, ensuring efficient workflow and high customer satisfaction.
Led training for staff, enhancing service quality and operational consistency.
Streamlined scheduling process to optimize labor costs while maintaining coverage levels.
Supervised day-to-day operations to meet performance, quality and service expectations.
Enhanced customer experience by resolving conflicts promptly and effectively addressing feedback.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Analyzed sales data to identify trends, informing inventory management decisions.
Implemented loss prevention strategies, reducing shrinkage through improved security measures.
Coordinated store promotions and marketing initiatives, increasing foot traffic and sales revenue.
Sales Associate
6 Months
Target | 08.2024 - 02.2025
Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained visual merchandising standards to promote brand image and product visibility.
Operated point-of-sale systems accurately, ensuring efficient transaction processing.
Collaborated with team members to achieve sales goals through effective communication and teamwork.
Trained new associates on store policies, customer service techniques, and operational procedures.
Monitored inventory levels, reporting discrepancies to management for timely restocking actions.
Resolved customer complaints promptly, fostering positive relationships and loyalty.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barista
6 Months
Starbucks | 08.2024 - 02.2025
Prepared high-quality beverages according to standardized recipes and customer preferences.
Maintained cleanliness and organization of workstations and equipment to ensure operational efficiency.
Provided exceptional customer service by engaging with customers and addressing their needs promptly.
Assisted in training new baristas on beverage preparation techniques and customer service protocols.
Collaborated with team members to create a positive work environment, fostering teamwork and communication.
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Delivery Driver
4 Months
USPack Logistics | 04.2024 - 08.2024
I deliver packages, manage my own routes, communicate with store staff to coordinate deliveries, keep up with delivery times, and manage the organization and transportation of packages throughout many different locations.
Dasher
8 Months
DoorDash | 08.2023 - 04.2024
Self-motivated, with a strong sense of personal responsibility.
Delivered packages efficiently within designated timeframes, ensuring customer satisfaction and service reliability.
Analyzed route data to identify trends, informing strategic decisions that enhanced delivery performance.
Completed on-time deliveries by choosing best and most efficient routes.
Operated vehicle safely in highly congested areas with no traffic violations.
Operations Manager
6 Months
Puddletown Bagels LLC | 02.2023 - 08.2023
Streamlined daily operations to enhance efficiency and reduce waste in production processes.
Implemented inventory management system, improving stock accuracy and reducing shortages.
Developed training programs for staff, enhancing team performance and operational knowledge.
Coordinated scheduling to optimize labor resources, ensuring adequate coverage during peak hours.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Managed budgets effectively, consistently monitoring finances and handling back-end bookkeeping.
Identified points of improvement and savings to minimize company spending and improve budgets and maximize overall success and profit.
Delivery Driver
6 Months
USPack Logistics | 01.2023 - 07.2023
I delivered labels for Safeway and Albertson's throughout the Portland Metro Area and beyond in one night, typically starting anywhere from around 6-10 P.M. and finishing anywhere from 3-8 A.M. depending on the traffic and road conditions. I needed to drive carefully and carry heavy packages full of labels, as well as medications that could total to weighing around 20-40 lbs. each, to different stores and get signatures from the employees to sign off on the packages. Although the route I worked during this period of time was different than the route previously mentioned on my resume.
Maintained accurate delivery logs and documentation to track shipments and enhance operational transparency.
Collaborated with dispatch team to optimize route planning for improved efficiency and reduced fuel consumption.
Implemented feedback mechanisms to identify areas for process improvement, increasing overall workflow efficiency.
Analyzed route data to identify trends, informing strategic decisions that enhanced delivery performance metrics.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Completed rush deliveries on tight timetables to satisfy customer needs.
Verified accuracy of all deliveries against order forms.
Managed customer inquiries and complaints in polite and professional manner.
Dishwasher
1 Month
Darden Restaurants | 11.2022 - 12.2022
I would lift up to 50 lbs consistently while on my feet continuously throughout my shift, walking on floors soaked with water and, if delivering plates to the cooking line, oil/grease from the noodles and other dishes. I was required to be efficient and keep up with the flow of dishes to be able to organize them without the dishwashing line getting cramped or backed up.
Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards.
Managed dishware organization, streamlining workflow and reducing retrieval time.
Adhered to health regulations, contributing to a safe dining environment for guests.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Delivery Driver
1 Month
USPack Logistics | 09.2022 - 10.2022
I delivered labels for Safeway and Albertson's throughout the Portland Metro Area and beyond in one night, typically starting anywhere from around 6-10 P.M. and finishing anywhere from 3-8 A.M. depending on the traffic and road conditions. I needed to drive carefully and carry heavy packages full of labels, as well as medications that could total to weighing around 20-40 lbs. each, to different stores and get signatures from the employees to sign off on the packages.
Maintained accurate delivery logs and documentation to track shipments and enhance operational transparency.
Collaborated with dispatch team to optimize route planning for improved efficiency and reduced fuel consumption.
Implemented feedback mechanisms to identify areas for process improvement, increasing overall workflow efficiency.
Analyzed route data to identify trends, informing strategic decisions that enhanced delivery performance metrics.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Completed rush deliveries on tight timetables to satisfy customer needs.
Verified accuracy of all deliveries against order forms.
Managed customer inquiries and complaints in polite and professional manner.
Food Cart Attendant
5 Months
Puddletown Bagels LLC | 04.2022 - 09.2022
I cleaned, made an assortment of drinks, and lifted moderately heavy items, such as pallets of 12-packs of soda and/or food stacked on top to restock the cart.
Maintained cleanliness and organization of cart area to ensure safety and efficiency.
Provided exceptional customer service by addressing inquiries and resolving issues effectively.
Trained new staff on cart handling procedures, food preparation, and customer service ettiquette.
Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
Periodically disinfected carts providing optimal sanitation and health standards.
Crew Member
6 Months
Wendy's | 10.2021 - 04.2022
Operated point-of-sale systems accurately, handling cash and credit transactions efficiently.
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
Prepared food items according to Wendy's quality standards, maintaining safety and cleanliness.
Trained new crew members on operational procedures and customer service best practices.
Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Kept food preparation area, equipment, and utensils clean and sanitary.
Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
5 Months
Wendy's | 04.2021 - 09.2021
Operated point-of-sale systems accurately, handling cash and credit transactions efficiently.
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
Prepared food items according to Wendy's quality standards, maintaining safety and cleanliness.
Trained new crew members on operational procedures and customer service best practices.
Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Kept food preparation area, equipment, and utensils clean and sanitary.
Promoted a positive work environment through effective communication and teamwork among staff members.
Part Time Crew Member
1 Year
McDonald's | 03.2019 - 03.2020
Operated cash register efficiently, ensuring accurate transactions and effective handling of cash flow.
Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Worked well with teammates and accepted coaching from management team.
Improved customer satisfaction by providing friendly and efficient service at the register.
Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Psychology
Clackamas Community College | Oregon City, OR | 06-2023
High School Diploma
Clackamas Middle College | Clackamas | 06-2023
Skills
Customer Service (7 years)
Cashiering (7 years)
Food Service (6 years)
Cleaning Experience (7 years)
Coffee-making Experience (5 years)
Driving (7 years)
Delivery Driver Experience (5 years)
First aid
Lifesaving
Bookkeeping
Carpentry
Cash handling
Heavy lifting
Management
Communication Skills
Time management
Problem-solving
Staff training and development
Leadership
Decision-making
Certification
Food Handler's License
Class C Driver's License
CPR Certification July 2018 to Present
First Aid Certification June 2018 to Present
Interests
Psychology student
passionate about understanding people and the functions of our minds
Astronomy
Politics
passionate about doing whatever I can to improve life for as many people as possible and ensuring that those who need help and advocacy receive it.
Writing
Camping
hiking
and nature
Music
Cooking
Rock Climbing
I enjoy helping others and giving back to the community.