Josiah Gopher
Billings,MT
Summary
Proven customer service expert from Circle K, adept in cash handling and active listening, significantly enhanced customer satisfaction and loyalty. Skillfully managed high-pressure situations and complex transactions, demonstrating reliability and exceptional problem-solving abilities. Achieved and surpassed service goals through effective communication and meticulous attention to detail.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Circle K
03.2024 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
Belcourt Industries
05.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
Diploma -
Great Falls High School
Great Falls, MT05.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Liquor Law Compliance
- Credits and Refunds
- Purchase assistance
- Product Scanning
- Coin and Currency Counting
- Refunds and exchanges
- Customer Transactions
- Product restocking
- Basic Mathematics
- Creative Thinking
- Active Listening
- Guest Services
- Cash Handling
Timeline
Customer Service Cashier
Circle K
03.2024 - 06.2024
Customer Service Cashier
Belcourt Industries
05.2022 - 05.2023
Diploma -
Great Falls High School