Josiah Grant
North Las Vegas,NV
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Boost Mobile Store
North Las Vegas, NV
01.2022 - 01.2024
- Consulted with customers to resolve service and billing issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Educated customers on special pricing opportunities and company offerings.
- Prevented key account losses by researching discrepancies and correcting problems.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Set up and activated customer accounts.
- Promoted available products and services to customers during service, account management and order calls.
- Oversaw warranty counseling process to manage expense controls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved customer service wait times to mitigate complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Determined accurate prices for Boost customer services, consistently searching for deals and best prices.
Voluntary Assistant
Private Care
North Las Vegas, NV
02.2022 - 12.2022
- Administered prescribed medications under direction from physician.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Improved patient outlook and daily living through compassionate care.
- Collaborated closely with interdisciplinary health care teams to ensure optimal outcomes.
Education
High School Diploma -
Somerset Academy High School
North Las Vegas, NVSkills
- Consultative Sales
- Complaint Resolution
- Product Knowledge
- Data Collection
- Paperwork Processing
- Account Updating
- Credit Card Payment Processing
- Customer Service
- Microsoft Outlook
- Technical Support
- Product Promotion
- Sales Expertise
- Computer Proficiency
- Shipping and Receiving Understanding
- Problem-Solving Abilities
- Reading Comprehension
- Report Preparation
- Order Processing
- Courteous Demeanor
- Receiving Support
- Adaptive Team Player
- Positive and Professional
- Stock Management
- Product Education
- Conflict Resolution
- Order Fulfillment
- Grammar
- Microsoft Excel
- In-Store Support
- Retail Sales Customer Service
- Product Sales
- Sales Closing
- High-Energy Attitude
- Conflict Mediation
- Retail Marketing
Languages
English
Professional
Spanish
Limited
Affiliations
Football Captain
Business
marketing and commerce
References
References available upon request.
Timeline
Voluntary Assistant
Private Care
02.2022 - 12.2022
Customer Service Representative
Boost Mobile Store
01.2022 - 01.2024
High School Diploma -
Somerset Academy High School