Josiah Jacobson
Fort Worth,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating skill growth.
Overview
2
2
years of professional experience
Work History
Crew Member
Panaderia La Fe
Fort Worth , TX
08.2023 - Current
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed payments on cash register and counted back bills and change to patrons.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Customer Service Representative
Target
Fort Worth , TX
04.2023 - 07.2023
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Consulted with customers to resolve service and billing issues.
Crew Member
Braum's Ice Cream & Dairy Store
Fort Worth , TX
08.2022 - 03.2023
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Checked personal identifications during alcohol and tobacco sales.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
Cashier
Tom Thumb Food Stores
Fort Worth , TX
01.2022 - 07.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Helped with purchases and signed customers up for rewards program.
- Offered customers carry-out service at completion of transaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customers' questions and provided information on store procedures or policies.
Education
Associate of Science -
Tarrant County College District
Fort Worth, TX06-2025
Skills
- Beverage Preparation
- Customer Engagement
- Food Preparation
- Order Management
- Customer Service
- Cleaning
- Team Contributions
- Problem-Solving
- Clear Communication
- Performance Improvement
- Flexible Schedule
- Initiative and Self-Motivation
Timeline
Crew Member
Panaderia La Fe
08.2023 - Current
Customer Service Representative
Target
04.2023 - 07.2023
Crew Member
Braum's Ice Cream & Dairy Store
08.2022 - 03.2023
Cashier
Tom Thumb Food Stores
01.2022 - 07.2022
Associate of Science -
Tarrant County College District
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