Josiah Johnson
VINTON,OH
Summary
Seasoned Shift Manager successfully kept operations running smoothly and satisfied customers with high-quality service. Talent for proactively solving problems and supporting team members on tasks. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
4
4
years of professional experience
Work History
Shift Manager
Taco Bell
Jackson, OH
03.2023 - 06.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Accurately completed all opening and closing duties per established guidelines.
- Performed minor equipment repairs to keep jobs on task and notified the maintenance department of major machinery failures.
- Documented receipts, employee hours, and inventory movement.
Shift Manager
Buffalo Wild Wings
Gallipolis, OH
06.2021 - 10.2021
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques.
- Ensured completion of all opening and closing duties accurately per established guidelines.
Kitchen Manager
Buffalo Wild Wings
Gallipolis, OH
05.2021 - 06.2021
- Performed weekly inventories of food items stored in refrigerators or freezers.
- I trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Oversaw meal preparation and monitored food handling to encourage safety.
Customer Service Supervisor
Rural King
Gallipolis, OH
10.2020 - 04.2021
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes promptly while maintaining good relationships with customers.
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
Social Media Marketing Manager
Wilmington College
Wilmington, OH
08.2019 - 12.2019
- Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
- Promoted content through advertising on specific social media networks to reach the target audience.
- Analyzed market data to determine ways to reach the target audience or intended segments.
- Created a professional look and felt for the organization's online presence in social media forums to maximize reach and understanding of the company's services.
Education
Associate of Applied Science - Radiologic Technology
University of Rio Grande/Rio Grande Community College
Rio Grande, OH05-2025
Bachelor of Science - Sports Management
Wilmington College
Wilmington, OH12-2019
Skills
- Equipment Troubleshooting
- Inventory Control
- Safety Compliance
- Staff Development
- Supply Ordering
- Team Development
- Schedule oversight
References
References available upon request.
Timeline
Shift Manager
Taco Bell
03.2023 - 06.2023
Shift Manager
Buffalo Wild Wings
06.2021 - 10.2021
Kitchen Manager
Buffalo Wild Wings
05.2021 - 06.2021
Customer Service Supervisor
Rural King
10.2020 - 04.2021
Social Media Marketing Manager
Wilmington College
08.2019 - 12.2019
Associate of Applied Science - Radiologic Technology
University of Rio Grande/Rio Grande Community College
Bachelor of Science - Sports Management
Wilmington College