Josiah Lewis
Albuquerque,NM
Summary
Proven track record in enhancing customer experiences and streamlining service workflows, notably at Applebee's Grill + Bar. Excelled in multitasking and problem-solving, ensuring swift resolutions and positive guest relations. Skilled in effective communication, I've fostered inclusive communities and improved operational efficiency. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Grill + Bar
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Resident Advisor
University of New Mexico, NM
05.2022 - 05.2023
- Developed strong relationships with 80+ residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Organized floor meetings to discuss important issues, encourage open dialogue, and strengthen communal bonds among residents.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Mentored new Resident Advisors, sharing best practices for effective communication and problem-solving skills.
- Conducted weekly events for students to attend and mingle as well as learn about college.
Server
Chick-fil-A
05.2021 - 08.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Processed orders on POS system and accepted cash and charge payments.
- Upheld Chick-Fil-A's strong work ethic and personable working style.
Education
No Degree - Marketing Management And Research
University of New Mexico
Albuquerque, NM05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Problem solving abilities
- Hard working
- Diligent
- Public speaking
- Communicator
- Active listener
Timeline
Server
Applebee's Grill + Bar
08.2023 - Current
Resident Advisor
University of New Mexico, NM
05.2022 - 05.2023
Server
Chick-fil-A
05.2021 - 08.2022
No Degree - Marketing Management And Research
University of New Mexico