Josie Aubrey
Overland Park
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Starbucks
Olathe
12.2022 - Current
- Supervised daily operations, ensuring compliance with company standards to maintain service quality.
- Resolved customer complaints through active listening, leading to improved customer satisfaction.
- Analyzed monthly sales and performance reports to inform operational planning.
- Identified operational inefficiencies and implemented solutions, streamlining processes and enhancing overall effectiveness.
Dog Groomer
Petsmart
Coralville
09.2020 - 06.2023
- Ensured compliance with company policies on pet safety and hygiene standards to promote animal well-being.
- Cultivated long-term client relationships and established trust with animals through consistent engagement.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Maintained detailed records of services performed for each animal client.
- Monitored inventory levels of grooming supplies to ensure operational readiness.
- Supervised apprentice groomers to enhance skill development during daily operations.
- Executed clipping and trimming of fur according to breed standards and client preferences.
- Facilitated owner paperwork to accurately capture allergies, behavior, food preferences, and contact details for personalized care.
Caregiver
Private
Solon
01.2022 - 01.2023
- Assisted clients with daily living activities and personal care routines to enhance comfort and independence.
- Delivered companionship and emotional support to foster improved client well-being.
- Maintained clean, safe, and comfortable living environments for clients.
- Promoted independence by encouraging self-care skills, including bathing and grooming.
- Coordinated communication with families and staff to address concerns, ensuring safe living situations for clients.
Cashier
Fareway Food Stores
North Liberty
11.2016 - 08.2022
- Trained new team members in cash register operation, stock procedures, and customer service techniques.
- Guided customers in locating specific products, providing tailored product advice and addressing inquiries.
- Performed daily recovery tasks to ensure cleanliness and organization, supporting efficient store operations.
Education
High School Diploma -
Liberty High
North Liberty, IA05-2019
Associate of Applied Science -
Johnson County Community College
Overland Park, KS04-2026
Skills
- Customer service
- Relationship management
- Team leadership
- Task delegation
- Time management
- Verbal and written communication
Certification
- Pet Stylist
Timeline
Assistant Store Manager
Starbucks
12.2022 - Current
Caregiver
Private
01.2022 - 01.2023
Dog Groomer
Petsmart
09.2020 - 06.2023
Cashier
Fareway Food Stores
11.2016 - 08.2022
High School Diploma -
Liberty High
Associate of Applied Science -
Johnson County Community College