Josie Cardinale
Bellingham,WA
Summary
Dynamic Assistant Manager with a proven track record at PlayDate BLI, enhancing customer satisfaction and fostering a positive work environment. Skilled in staff training and development, alongside exceptional organizational abilities. Achieved notable improvements in team motivation and customer service, ensuring operational excellence and repeat business.
Overview
4
4
years of professional experience
Work History
Assistant Manager
PlayDate BLI
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, ensuring accuracy, and documenting discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Nanny
Bellingham Nanny Connection
04.2022 - 12.2022
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Dishwasher
Bellingham Golf and Country Club
04.2021 - 08.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed prep work
Education
Bachelor of Science - Psychology
Western Washington University
Bellingham, WA06.2026
High School Diploma -
Squalicum High School
Bellingham, WA06.2022
Skills
- Money Handling
- Baking
- Barista
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Customer Service
Timeline
Assistant Manager
PlayDate BLI
12.2022 - Current
Nanny
Bellingham Nanny Connection
04.2022 - 12.2022
Dishwasher
Bellingham Golf and Country Club
04.2021 - 08.2021
Bachelor of Science - Psychology
Western Washington University
High School Diploma -
Squalicum High School