JOSIE DIFEAUX
Katy,TX
Summary
Experienced customer service professional with a proven track record of creating positive learning environments and delivering exceptional service. Strong leadership skills and effective problem-solving abilities. Meticulous attention to detail and unwavering commitment to outstanding results. Valuable asset for any organization in need of a dedicated and results-driven team member.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Education Teacher Assistant
Monarch School and Institute
12.2023 - 12.2024
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Oversaw class of students in absence of instructor.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Enhanced student understanding by adapting instructional techniques to meet individual needs and learning styles.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Night time Lead Server
IHOP
07.2023 - Current
- Led a team of servers during night shifts at IHOP restaurant
- Prepared the dining room including all necessary cleaning projects for service
- Promoted store gift cards, consistently achieving quotas
- Addressing customer concerns, and resolving any issues that arise
- Ensure the accuracy of cash and credit transactions during night shifts at IHOP restaurant
Party Host and Game attendant
Main Event
05.2022 - 03.2023
- Create and maintain a fun and engaging atmosphere for guests by enthusiastically hosting games and activities at parties and events
- Develop and implement creative and engaging party games and activities to ensure a memorable experience for guests
- Ensure the safety of guests by closely monitoring and enforcing all rules and regulations during games and activities
- Coordinate with event planners and party hosts to customize games and activities based on the preferences and needs of each individual party or event
- Assist with set-up and clean-up of games and activities before and after each party or event to ensure a smooth transition for guests
Nanny
06.2021 - 07.2022
- Plan and implement educational and recreational activities to promote the intellectual and physical development of children
- Create a stimulating and nurturing environment to promote the children's physical, social, and emotional development
- Provide a safe and nurturing environment for children in the absence of their parents
- Maintain open and honest communication with parents to ensure the children's needs and routines are met
- Maintain open and regular communication with parents to provide updates on the children's activities and progress
- Maintain a positive and respectful relationship with the children, building trust and fostering their emotional well-being
Education
Diploma -
05.2023
Graduated with leadership award. Received a graduation cord for Two Hundred and fifty hours of Community Volunteering, as well as a MCJROTC cord with the rank of
Skills
- Customer Service
- Problem-Solving
- Leadership
- Teamwork
- Problem-solving
- Attention to detail
- Positive and friendly attitude
- Organization and efficiency
- Responsible and trustworthy
- Relationship building
LANGUAGES
English
Mandarin
Spanish
Hobbies and Interests
I love landscape and nature photography. I have some experience shooting photos for car clubs/ car dealerships in the Houston area. My main hobbie right now is volunteering at a youth club helping children with recognizing the importance of mental health and that it is ok to seek help.
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
INTERNSHIPS
- Dining Room Attendant, Panera, Katy, TX
- Ensuring all dining room tables are properly set with clean utensils, napkins, and condiments before each shift
- Assisting customers in finding seating and maintaining a clean and enjoyable dining environment.
- Cleaning and sanitizing all high touch surfaces in the dining room, such as tables, chairs, menus, and condiment stations, to maintain a safe and hygienic environment for customers
- Monitoring and replenishing dining room supplies throughout the shift to ensure a seamless and uninterrupted dining experience for customers.
- Providing prompt and friendly service to customers, ensuring their needs are met and they have a positive dining experience.
- Collaborating with the kitchen staff to ensure timely delivery of food and drinks to the dining room, maintaining an efficient and smooth dining experience for customers.
Timeline
Special Education Teacher Assistant - Monarch School and Institute
12.2023 - 12.2024
Night time Lead Server - IHOP
07.2023 - Current
Party Host and Game attendant - Main Event
05.2022 - 03.2023
Nanny -
06.2021 - 07.2022
International Leadership of Texas Katy Westpark High School - Diploma,
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