Josie Harris
Fayetteville
Summary
Hardworking and dependable Bartender with extensive experience in Sales and Customer Service Representative roles. Establishes relationships with customers, analyzes customer needs and resolves complaints. Passionate about serving customers well while exceeding expectations. Naturally maintains poise and personability in demanding environments.
Overview
11
11
years of professional experience
Work History
Bartender
Graduate Fayetteville
10.2022 - Current
- Provide a welcoming atmosphere for all hotel guests.
- Mix and garnish beverages according to recipe and portion control standards.
- Cultivate strong relationships with repeat customers, engage in friendly conversation and memorize drink orders to promote loyalty.
- Serve a high volume of guests during special events, nights, and weekends at the hotel. i.e. wedding parties, razorback football weekends and business conference gatherings.
- Cut, store and ensure product quality of all beverage-related perishables.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Respond professionally to inebriated guests, as needed.
Director of Sales
OCTOdent
04.2021 - 06.2022
Medical Device Sales Representative
OCTOdent
05.2020 - 06.2022
- Connected with prospects through trade shows, cold calling and local-area networking.
- Met with dentists, office managers, and practice owners to successfully sell medical devices.
- Acquired and successfully managed customer base of over 400 dental practices.
- Maintained thorough and current knowledge of medical device products, competitive offerings and market developments to capitalize on growth and expansion opportunities.
- Guided clinical application for proper placement of medical devices.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships and promote loyalty.
Sales Associate
Top Drawer Furniture
01.2017 - 03.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories, and merchandise care.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Restaurant Server
Buffalo Wild Wings
01.2015 - 01.2018
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of beer and mixed drinks to increase daily beverage sales.
Restaurant Server
Colton's Steak House & Grill
07.2013 - 12.2017
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Journalism, Broadcast
Arkansas Tech University
Russellville, AR12.2017
Associate of Arts - General Studies
North Arkansas College
Harrison, AR05.2015
Skills
- Product Knowledge
- Account Development
- Complaint Resolution
- Point of Sale Operation
- Cash Handling
- Client Acquisition and Retention
- Hospitality Service Expertise
- Strategic Sales Knowledge
- Exceptional Recollection
- Records Management
- Customer Satisfaction
Timeline
Bartender
Graduate Fayetteville
10.2022 - Current
Director of Sales
OCTOdent
04.2021 - 06.2022
Medical Device Sales Representative
OCTOdent
05.2020 - 06.2022
Sales Associate
Top Drawer Furniture
01.2017 - 03.2020
Restaurant Server
Buffalo Wild Wings
01.2015 - 01.2018
Restaurant Server
Colton's Steak House & Grill
07.2013 - 12.2017
Bachelor of Arts - Journalism, Broadcast
Arkansas Tech University
Associate of Arts - General Studies
North Arkansas College
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