Josie Hosein
Bozzuto
Washington,DC
8
years of professional experience
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Sales and Marketing Associate
7 Months- Managed leasing processes, ensuring compliance with local regulations and company policies.
- Conducted property tours, highlighting features and benefits to prospective tenants effectively.
- Developed marketing strategies using social media platforms to increase property visibility.
- Collaborated with maintenance teams to address resident concerns promptly and efficiently.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
Membership Advisor
2 Years 1 Month- Lead personalized club tours and consultative sales conversations
- Provide high-touch hospitality to prospective and current members
- Managed daily lead pipelines, follow-ups, and appointment scheduling to ensure consistent engagement with prospective members
- Maintain expert knowledge of membership options, pricing, and promotions
- Manage daily lead pipelines, follow-ups, and appointment scheduling
- Collaborate with training, group fitness, spa, and shop teams to enhance the member experience
- Executed outreach campaigns and in-club events to effectively generate new leads and enhance community presence
- Process new agreements, freezes, upgrades, and account changes accurately
- Resolved member inquiries with professionalism, ensuring adherence to policy and fostering positive member relationships
Assistant General Manager
2 Years 1 Month- Managed accurate record retention for employee schedules, payroll issues, disciplinary notices, and terminations to ensure compliance and operational efficiency.
- Developed and executed monthly events to enhance client engagement, effectively communicating details in advance to encourage participation, which contributed to increased club membership.
- Communicated daily reporting to General Manager by ensuring club supervisors are correctly submitting required data, reviewing for accuracy, and advising on any corrective actions.
- Ensured the club submits weekly reporting to corporate office in a timely manner.
- Responsible for hosting leadership meetings to relay new policies to staff and provide guidance on implementation
- Continuously developed new ways to ensure client engagement by planning monthly events. Communicated each event in advance and encourage participation from clients and potential clients, resulting in an increase in club membership.
- Hosted leadership meetings to relay new policies to staff and provide guidance on implementation.
Front Desk Manager
2 Years 9 Months- Created and coordinated monthly schedules for 20 front desk employees. Ensured that team members were on time and accountable for duties while on-duty.
- Coordinated monthly schedules for 20 front desk employees, ensuring punctuality and accountability for on-duty responsibilities.
- Acted as the liaison for the front desk team in daily meetings with club leadership and club executives, providing updates about sales and staffing concerns.
- Managed full lifecycle of front desk staff by interviewing, hiring, training, and terminating employees.
- Hosted monthly meetings with front desk staff by providing updates, relaying critical announcements, and encouraging collaboration by facilitating icebreakers.
- Led monthly meetings with front desk staff to provide updates, relay critical announcements, and foster collaboration through team-building activities.
- Maintained crucial club equipment by keeping facilities organized and rearranging equipment.
- Maintained crucial club equipment by keeping facilities organized and rearranged equipment, as necessary.
Front Desk Associate
7 Months- Delivered exceptional hospitality by greeting members and guests and managing check-ins
- Handled phone, email, and in-person inquiries with professionalism and efficiency
- Coordinated class check-ins and scheduling while addressing member account inquiries
- Enforced club policies while providing high-quality customer service
- Supported class check-ins, scheduling, and basic member account needs
- Assisted sales and membership teams by directing prospective members
- Executed retail transactions and maintained POS system accuracy
- Relayed member feedback and operational issues to management for service improvement
- Followed safety and emergency procedures during daily operations
Education
Associate of Arts - Fine Arts
Bachelor of Science - Business Management
Skills
Salesforce
CRM management
Data Entry
Reliability
Organization
Marketing strategy
Leadership
Detail-oriented
Customer Service
Timeline
Sales and Marketing Associate
Bozzuto
01.2026 - CurrentRead More
Membership Advisor
Equinox Anthem Row
11.2023 - 12.2025Read More
Assistant General Manager
VIDA Fitness Gallery Place
01.2021 - 02.2023Read More
Front Desk Manager
VIDA Fitness Gallery Place
04.2018 - 01.2021Read More
Front Desk Associate
VIDA Fitness Gallery Place
03.2018 - 10.2018Read More
Indian River State College
Associate of Arts from Fine Arts
Read More
University of The District of Columbia
Bachelor of Science from Business Management
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