Summary
Overview
Work History
Education
Skills
Timeline
JOSIE HUNTER

JOSIE HUNTER

Louisville,KY

Summary

Talented sales professional with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.

Overview

12
12
years of professional experience

Work History

MORTGAGE LOAN ORIGINATOR

AMERISAVE MORTGAGE CORPORATION
01.2021 - 03.2023
  • Executed loan origination process, reviewing borrowers’ financial situation, credit worthiness and property evaluations.
  • Creatively assisted customer with debt consolidation to achieve desired debt to income ratio.
  • Developed opportunities to acquire borrowers resulting in taking of market share from competition continuously.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Assisted credit officers with loan applications to originate over 20 loans.

CUSTOMER LOYALTY SPECIALIST

AT&T TELECOMMUNICATIONS CO
11.2010 - 12.2020
  • Match customer's needs to right telecommunications products and provide bundle solutions to help customers with their entertainment needs.
  • Provide outstanding customer service via 50 inbound/outbound calls daily while meeting and exceeding sales objectives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Educated customers about billing, payment processing and support policies and procedures

Education

Some College (No Degree) - Business Administration

Jefferson Community Technical College, Louisville, KY

Some College (No Degree) - Business Administration And Management

University of Phoenix, Tempe, AZ

Skills

  • Consistently top ranked sales associate
  • Leveraged innovative sales techniques on all available services
  • Position products and pricing to generate higher sales
  • Complied with all regulatory requirements, and mandatory disclosures
  • Maintained highest customer satisfaction rating in company
  • Strong analytical thinking skills with proven talent for recognizing organizational weaknesses and developing solutions
  • Excellent people skills with ability to build relationships with colleagues and clients and work in team setting
  • Initiative-taking with skills to set and work towards obtainable goals
  • Able to take initiative and work without supervision
  • Proficient in Microsoft (Word, Excel, Outlook, and PowerPoint)
  • Detail orientated to provide best customer experience

Timeline

MORTGAGE LOAN ORIGINATOR - AMERISAVE MORTGAGE CORPORATION
01.2021 - 03.2023
CUSTOMER LOYALTY SPECIALIST - AT&T TELECOMMUNICATIONS CO
11.2010 - 12.2020
Jefferson Community Technical College - Some College (No Degree), Business Administration
University of Phoenix - Some College (No Degree), Business Administration And Management

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JOSIE HUNTER