JOSIE LUCERO
Albuquerque,NM
Summary
Goal-driven, account manager with a specialization in sales and marketing management. Maintained the top sales branch in my district throughout a company merger. Talent for training and development of new employees who became top performers in the organization.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
1999
1999
years of post-secondary education
Work History
Manager
Acima Leasing
Albuquerque, NM
07.2013 - Current
- Maintain an ongoing customer database to capture repeat business
- Increase store revenue by meeting sales goals and deadlines while ensuring customers' needs are met
- Greet and assist customers on the sales floor
- Know the ins & outs of product offerings, optional packages & latest technology
- Subject matter expert responsible for training
- Managed daily operations and performance of leasing team.
- Developed training programs for new employees and ongoing staff development.
- Coordinated with sales and marketing teams to enhance product visibility.
- Implemented process improvements to streamline leasing operations effectively.
- Analyzed market trends to inform strategic decision-making for leasing services.
- Facilitated communication between departments to align goals and objectives.
- Reviewed lease agreements for accuracy and compliance with company policies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
GED
Greeley, COSkills
- Sales management
- Marketing management
- Training and development
- Customer relationship management
- Sales strategy development
- Process improvement
- Market analysis
- Employee training
- Team management
- Data management
- Conflict resolution
- Customer service
- Operations management
- Key performance indicators
- Team leadership
- Marketing
- Recruiting and interviewing
Timeline
Manager
Acima Leasing
07.2013 - Current
GED