Josie McNary
Bradenton,FL
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Hostess
Yard House
Sarasota, FL
03.2024 - Current
- Managed seating chart and kept restaurant flow organized.
- Supported fellow team members and assisted other positions as needed.
- Packaged takeout orders and reviewed order accuracy.
- Completed opening duties and closing duties.
- Trained new hostesses on customer service standards and operational procedures.
- Monitored dining area cleanliness, ensuring adherence to health and safety standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess
Daruma Japanese Steakhouse
Sarasota, FL
03.2021 - 04.2024
- Managed restaurant flow to support smooth service.
- Welcomed customers with warm, friendly hospitality.
- Completed opening and closing duties for daily operations.
- Trained new hostesses on best practices for guest interaction and customer service protocols.
Front Desk Receptionist
Underground Autosports
Sarasota, FL
08.2022 - 09.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling and appointment management for service technicians and clients.
- Maintained accurate records of customer interactions and transactions in the database.
- Skilled at working independently and collaboratively in a team environment.
- Inspected packaged goods for quality control and adherence to specifications.
- Managed daily rental operations, ensuring efficient vehicle allocation and customer satisfaction.
Education
GED -
Department of Education
No Degree -
Sarasota High School
Sarasota, FLMedical Assisting - undefined
Meridian Community College
Sarasota, FL09.2026
Skills
- Delivered efficient support across daily guest interactions
- Assisted guests with attentive service and timely responses
- Kept work areas organized for smooth daily operations
- Applied restaurant knowledge to support front-of-house needs
- Provided welcoming hospitality in fast-paced service settings
- Resolved customer needs with courteous, reliable service
- Handled phone calls with clear, professional etiquette
- Supported host and hostess duties, including greeting and seating guests
Timeline
Hostess
Yard House
03.2024 - Current
Front Desk Receptionist
Underground Autosports
08.2022 - 09.2023
Hostess
Daruma Japanese Steakhouse
03.2021 - 04.2024
Medical Assisting - undefined
Meridian Community College
GED -
Department of Education
No Degree -
Sarasota High School