Josie Rivera
Lufkin
Summary
Dedicated bilingual professional with strong customer service and problem-solving skills. Proven track record in client relations and effective communication, driving satisfaction and loyalty.
Detail-oriented individual with a proven ability to manage client relationships and resolve operational challenges. Committed to leveraging communication skills and critical thinking to enhance service delivery and client satisfaction.
Experienced with diverse manual tasks ensuring operational efficiency. Utilizes effective teamwork and problem-solving skills to maintain productivity. Knowledge of safety protocols and best practices, contributing to reliable and secure work setting.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Texas Worker II
State Of Texas
Lufkin, TX
10.2024 - Current
- Collaborated with team members to resolve operational challenges swiftly.
- Perform routine eligibility determinations for social services programs, including reviewing eligibility files and interviewing clients
- process, monitor, and communicate case status and changes to clients, their families, or authorized representatives
- calculate and process changes to client benefits, such as overpayments or adjustments, and maintain accurate client records
- understand state and federal program eligibility guidelines, regulations, and community welfare resources
- assist with tanning presentations to HHS staff and develop training materials
Electronic Assembler
Lockheed Martin
Lufkin, TX
08.2021 - 10.2025
- Assembled electronic components following precise specifications and quality standards.
- Operated advanced assembly tools and machinery to ensure efficient production processes.
- Conducted thorough quality checks to maintain high levels of accuracy in final products.
- Collaborated with engineering teams to troubleshoot assembly issues and implement solutions.
- Trained new team members on assembly techniques and safety protocols, improving overall team performance.
- Utilized advanced soldering techniques for precise connections between electronic components, minimizing the need for rework or repairs.
- Maintained a positive attitude and strong work ethic, contributing to overall team morale and success in meeting production goals.
- Skillfully operated various electronic assembly tools, including hand soldering equipment and automated machinery, to achieve accurate results.
- Participated in ongoing professional development courses, remaining up-to-date on industry advancements relevant to electronic assembly techniques.
Realtor
Self-employeed
Lufkin, TX
06.2017 - 08.2021
- Managed property listings and client relationships to ensure optimal client satisfaction.
- Conducted market analysis to provide clients with accurate property valuations.
- Developed targeted marketing strategies to enhance property visibility and attract potential buyers.
- Negotiated contracts and facilitated transactions between buyers and sellers effectively.
- Streamlined the closing process by coordinating with legal, financial, and inspection teams.
- Analyzed industry trends to advise clients on investment opportunities and market movements.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Relationship Banker
Capital One, N.A
Lufkin, TX
09.2007 - 06.2017
- Delivered exceptional customer service by resolving inquiries and providing tailored financial solutions.
- Assisted clients in managing accounts, ensuring compliance with banking regulations and policies.
- Developed strong relationships with clients to identify needs and recommend appropriate products.
- Facilitated cross-selling of bank products, enhancing client satisfaction and retention rates.
- Collaborated with management to implement training programs focused on relationship-building techniques.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
Education
Real Estate License - Real Estate
Champions School of Real Estate
Houston06-2017
High School Diploma -
Nacogdoches High
Nacogdoches05-2000
No Degree - Accounting And Finance
Angelina College
Lufkin08-2000
Skills
- Customer service
- Problem-solving
- Attention to detail
- Customer relations
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Interviewing
- Verbal communication
- Application review
- Appointment scheduling
- Policy interpretation
- Confidentiality
- Excellent communication
- Team building
- Critical thinking
- Schedule management
- Fraud investigation
Certification
- Licensed Realtor - less than 6 months
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Texas Worker II
State Of Texas
10.2024 - Current
Electronic Assembler
Lockheed Martin
08.2021 - 10.2025
Realtor
Self-employeed
06.2017 - 08.2021
Relationship Banker
Capital One, N.A
09.2007 - 06.2017
Real Estate License - Real Estate
Champions School of Real Estate
High School Diploma -
Nacogdoches High
No Degree - Accounting And Finance
Angelina College