Oralia Cuellar
Corpus Christi,TX
Summary
Dynamic professional with extensive experience at the Texas Department of Health and Human Services, excelling in operations management and staff development. Proven track record in enhancing service delivery efficiency and implementing quality control measures. Adept at training and mentoring teams, fostering a culture of excellence and accountability.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease workload and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Texas Works/MEPD Supervisor II - Retired
Texas Department of Health and Human Services
Laredo, TX
03.2021 - 10.2025
- Supervised daily operations to ensure compliance with health and safety regulations.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained new staff on procedural standards and operational best practices.
- Implemented process improvements that enhanced service delivery efficiency.
- Developed training materials to support staff development initiatives.
- Facilitated communication between departments to support program objectives.
- Monitored performance metrics to identify areas for operational enhancement.
- Established key performance indicators to track progress against objectives and identify areas requiring improvement.
- Monitored daily progress against targets and adjusted resource allocations accordingly.
- Developed strong relationships with clients to ensure satisfaction and secure future business opportunities.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Medicaid/SNAP Eligibility Specialist III
Health and Human Services Commission
Corpus Christi, TX
07.2018 - 03.2021
- Evaluated Medicaid applications for eligibility compliance with state and federal regulations.
- Conducted thorough interviews to gather necessary information from applicants and verify documentation.
- Provided guidance to clients on Medicaid enrollment processes and available healthcare options.
- Collaborated with healthcare providers to resolve eligibility issues and facilitate patient access to services.
- Trained new staff on Medicaid policies, procedures, and best practices for application processing.
- Analyzed trends in eligibility determinations to identify areas for program improvement and client support.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Provided support to colleagues, sharing expertise on complex cases and assisting in the training of new team members.
- Reduced errors in eligibility determinations by implementing quality control review system.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
Medicaid Eligibility Specialist II
Health and Human Services Commission
Corpus Christi, TX
12.2012 - 07.2018
- Assessed Medicaid applications for eligibility compliance and accuracy.
- Facilitated communication between clients and healthcare providers to resolve eligibility issues.
- Conducted training sessions for new staff on Medicaid policies and procedures.
- Streamlined application processes, enhancing overall efficiency of eligibility determinations.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Conducted thorough assessments of potential fraud or abuse cases, ensuring proper investigation and resolution when warranted.
- Conducted thorough eligibility assessments, ensuring compliance with federal and state Medicaid policies.
Medicaid Eligibility Specialist I
Health and Human Services Commission
Corpus Christi, TX
03.2011 - 11.2012
- Assessed Medicaid eligibility for clients, ensuring compliance with state and federal regulations.
- Facilitated enrollment processes, guiding applicants through necessary documentation requirements.
- Collaborated with healthcare providers to verify patient information and eligibility status.
- Conducted detailed case reviews, identifying discrepancies and recommending corrective actions.
- Improved client understanding and satisfaction with detailed explanations of eligibility requirements.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Human Services Technician
Department of State Health Services
Zapata, TX
01.2000 - 02.2011
- Coordinated client assessments and developed individualized service plans to meet diverse needs.
- Facilitated communication between clients and support services to enhance access to resources.
- Implemented training programs for staff on best practices in human services delivery.
- Monitored client progress and adjusted service strategies to ensure effective outcomes.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Maintained confidentiality of client information according to legal and ethical standards, ensuring trust between clients, families, and staff members.
- Developed creative interventions that addressed diverse learning needs of the individuals served while focusing on each person''s unique strengths.
- Coordinated community resources and referrals, connecting clients to essential services and support systems.
- Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
- Conducted home visits to assess clients' home environment and provide support.
- Developed and maintained strong relationships with community resources for successful referrals.
Education
No Degree - Professional Development Course
Del Mar College
Corpus Christi, TX01-1988
No Degree - Office Specialist
Bee County College
Beeville, TX02-1987
High School Diploma -
Mathis High School
Mathis, TX05-1985
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Staff discipline
- Team building
- Operations management
- Public speaking
- Conflict resolution
- Microsoft Office, Word Excel, PowerPoint, Google Docs/Sheets, Outlook, Teams experience
- Verbal and written communication
- Coaching and mentoring
- Policy and procedure development
- Quality control
- Documentation and reporting
- Performance management
- Computer skills
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Professionalism
- Professional demeanor
- Customer relationship management
- Hiring and training
Languages
Spanish
Native or Bilingual
Timeline
Texas Works/MEPD Supervisor II - Retired
Texas Department of Health and Human Services
03.2021 - 10.2025
Medicaid/SNAP Eligibility Specialist III
Health and Human Services Commission
07.2018 - 03.2021
Medicaid Eligibility Specialist II
Health and Human Services Commission
12.2012 - 07.2018
Medicaid Eligibility Specialist I
Health and Human Services Commission
03.2011 - 11.2012
Human Services Technician
Department of State Health Services
01.2000 - 02.2011
No Degree - Professional Development Course
Del Mar College
No Degree - Office Specialist
Bee County College
High School Diploma -
Mathis High School