Rosalinda Perez Jones
New Braunfels,Tx
Summary
Experienced customer service professional with strong communication skills and a talent for adapting in fast-paced environments. Builds strong team relationships to foster community and inclusion. Reliable and adaptable with a solution-focused approach for personal and professional growth.
Overview
10
10
years of professional experience
Work History
Texas Worker II
Health and Human Services
New Braunfels, TX
06.2023 - Current
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system
- Compute and authorize benefits based on eligibility determination
- Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
Assistant Spa Director
The Retreat Day Spa
New Braunfels
11.2014 - 03.2023
- Oversaw successful implementation and execution of all operational activities in a large salon and spa
- Managed employee schedules, time off requests, and timecard approvals
- Facilitated weekly coordination meetings with department manager for addressing team challenges and devising suitable solutions.
- Efficiently managed phone and in-person appointments, payments, and opening/closing tasks at the front desk.
- Managed front desk staff effectively and efficiently
- Executed timely generation of inventory and sales reports for effective communication with the spa owner.
Education
BSW License - Social Work
Association of Social Work Boards
Texas09.2023
Bachelor of Arts, Social Work - Social Work
Angelo State University
San Angelo, Texas05.2023
Associate Degree in Social Work - Social Work
Northeast Lakeview College
Universal City, Texas01.2018
HS Diploma -
Stephen F. Austin High School
Austin, Tx01.1993
Skills
- Excellent Written and Verbal Communication
- Time Management
- Mediation/Problem Resolution Skills
- Analytical/ Research skills
- 4 years Management Experience
Internships and Trainings
Communities in Schools Internship ,2022
Experience includes: Developing skills for growth and development with strategies including student assessments to encourage growth and support.
New Braunfels Angels Internship, 2023
Experience includes: First hand experience on a growing non-profit meeting the needs of foster families and fosters with mentors. Case management detail and community influence.
Registered Behavior Technician Training , Action Behavior Center, 2023
Experience includes: Providing direct services to children with Autism while implementing behavior intervention plans given by BCBA and conducting assessments.
Timeline
Texas Worker II
Health and Human Services
06.2023 - Current
Assistant Spa Director
The Retreat Day Spa
11.2014 - 03.2023
BSW License - Social Work
Association of Social Work Boards
Bachelor of Arts, Social Work - Social Work
Angelo State University
Associate Degree in Social Work - Social Work
Northeast Lakeview College
HS Diploma -
Stephen F. Austin High School
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