Josie Stoffan
Ann Arbor,MI
Summary
I am a goal-oriented individual seeking a media marketing opportunity in order to achieve your company's objectives. While in high school, I successfully crafted, executed, and oversaw marketing strategies and campaigns on social media platforms, effectively promoting "Oxford Legacy", a non-profit organization. I am enthusiastic about advancing in the marketing field, I am committed to actively engaging the target audience, enhancing brand visibility, and boosting web traffic, to generate increased sales and clients.
Overview
3
3
years of professional experience
Work History
Hostess
Iconic Collection
05.2023 - Current
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phones promptly to record and confirm reservations.
Hostess
Royal Park Hotel
10.2020 - 08.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Social Media Manager
Oxford High School
03.2023 - 05.2023
- Uploaded quality posts, improving overall traffic.
- Increased customer engagement through social media.
- Engaged with and responded to online audience through relevant comments.
- Utilized graphic design software such as Canva.
Amenity Specialist
The Royal Park Hotel
04.2022 - 04.2023
- Delivered room service orders to hotel guests.
- Prepared and delivered large catering orders to hotel wedding parties in rooms of 10+ people.
- Managed inventory and stocking of hotel store.
- Responsible for setting up and refilling complimentary coffee in the hotel lobby.
Social Media Manager
Oxford Legacy
05.2022 - 11.2022
- Used editing and graphic design tools to create content and visuals for the account.
- Collaborated with companies and press to boost and enhance brand on social media.
- Built and maintained image, brand and identity of organization.
- Collaborated with team members to develop creative campaigns for social media platforms.
Education
BBA - Business Administration
University of Michigan - Ann Arbor
Ann Arbor, MI2027
Skills
- Guest Relations
- Guest Engagement
- Positive and Professional
- Content Creation
- Photo and Video Editing
- Interpersonal Skills
- Digital Media
Timeline
Hostess
Iconic Collection
05.2023 - Current
Social Media Manager
Oxford High School
03.2023 - 05.2023
Social Media Manager
Oxford Legacy
05.2022 - 11.2022
Amenity Specialist
The Royal Park Hotel
04.2022 - 04.2023
Hostess
Royal Park Hotel
10.2020 - 08.2023
BBA - Business Administration
University of Michigan - Ann Arbor
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