Josie Verbick
Chippewa Falls,WI
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Bartender
Happy Hollow
Eau Claire, Wisconsin
02.2023 - Current
- Mixed and served a variety of cocktails and beverages for patrons.
- Assisted customers with menu selections and provided recommendations on drinks.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Trained new bartenders on drink preparation and customer service standards.
- Handled cash transactions and operated point-of-sale systems accurately.
- Collaborated with kitchen staff to coordinate food and beverage service effectively.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Banquet Server/Bartender
Wissota Lodge
Chippewa Falls
04.2023 - 07.2024
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests during events promptly and courteously.
- Assisted with the breakdown and cleanup of banquet areas after events.
- Trained new staff on banquet service procedures and customer interaction skills.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided exceptional service to high volume of daily customers.
- Coordinated with kitchen staff to ensure timely service of meals.
- Served beverages and appetizers to guests in an efficient manner.
- Carried trays of food items from kitchen to dining areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
Front Desk Receptionist
PHD Academy
Eau Claire, Wisconsin
02.2021 - 04.2022
- Greeted and welcomed visitors to create a friendly atmosphere.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments and coordinated meetings for staff and clients.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
Education
Mcdonell Central
Chippewa FallsSkills
- Cocktail preparation
- Point-of-sale operation
- Inventory management
- Customer service
- Communication skills
- Problem solving
- Conflict resolution
- Sales recommendations
- POS system operation
- Attention to detail
- Scheduling appointments
Certification
Graduated from cosmetology school in 2022— 1 year certificate
References
References available upon request.
Timeline
Banquet Server/Bartender
Wissota Lodge
04.2023 - 07.2024
Bartender
Happy Hollow
02.2023 - Current
Front Desk Receptionist
PHD Academy
02.2021 - 04.2022
Mcdonell Central