Josie White

• Assess behavioral health, substance abuse patients for most appropriate plan of care from the emergency department.
• Collaborate with local law enforcement and emergency medical for notification of trauma victims families.  Offer emotional support to first responders in catastrophic events.
• Collaborate with adult and child protection services on case of alleged abuse and neglect. 
• Coordinate resources for safe discharges for ED patients back home or to higher level of care. 
• Coordinate hospice/home care when needed.  
• Provide emotional support to families of loved ones who have died in Emergency Department.

• Provide crisis intervention to ED/trauma patients, arrange discharge resources, and collaborate with outside agencies for behavioral health patients.

Medical Social Worker  (May 1999 to October 2013

• Collaborated with Phoenix Childrens Hospital staff and Hospice of the Valley to provide psychosocial support to families facing a life threatening illness.
• Developed and maintained comprehensive plan of care inpatient and outpatient.
• Provided ongoing assessment of status and development of interventions to address psychosocial aspects of patient's plan of care, including non-physical factors that influence pain and symptom management and symptoms that indicate a crisis or emergency situation for patient, family/caregiver.
• Provided counseling to patients and families regarding crisis intervention, conflict resolution, adjustment to illness, disability and loss.  Offers support in a manner consistent with the patient/family/caregiver values and beliefs.

Intake Coordinator (October 1996 to May 1999)

• Provided a calm and comforting presence via the telephone.  Gave undivided attention and listened carefully to obtain a complete and accurate information.
• Built loyalty with referral sources by meeting/exceeding their expectations and going above and beyond to create a positive experience with each referral.
• Coordinated hospital referrals with internal staff and provided follow up until patient was discharged from the hospital.

• Educated patients about clinical trials at community health fairs.
• Collected and compiled data for hematology/oncology research protocols for six physicians.
• Facilitated the flow of patients seen in the Clinical Research Unit.
• Documented test results and assessments in patient's charts.