José Luis Rodríguez
Berwyn,IL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cabañita Restaurante. Proven ability to enhance guest experiences through effective menu presentation and team collaboration. Recognized for resolving customer complaints with a calm demeanor, ensuring satisfaction and fostering repeat business. Adept at cash handling and maintaining high hygiene standards.
Overview
21
21
years of professional experience
Work History
Server
Cabañita Restaurante
05.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Maggiano's Restaurante
02.2004 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Ingenieria - Mechanical Engineering
Ins. Tec. Veracruz
Veracruz, México 05.2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Team collaboration
- Table bussing
- Menu presentation
- Warm and friendly
- Cool under pressure
Timeline
Server
Cabañita Restaurante
05.2019 - Current
Server
Maggiano's Restaurante
02.2004 - 05.2019
Ingenieria - Mechanical Engineering
Ins. Tec. Veracruz
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