Joslyn Douglas
Bel Air,MD
Summary
Experienced Phlebotomy Team Leader with a proven track record in managing daily operations, enhancing team performance, and ensuring patient satisfaction. Skilled in venipuncture, staff training, and compliance with medical protocols.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomy Team Lead
Medstar Union Memorial Hospital
Baltimore, MD
03.2022 - Current
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needle stick injuries.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.
- Collaborated with laboratory staff to maintain proper specimen handling, storage, and transport procedures, resulting in fewer rejected samples.
- In addition to all other Phlebotomy duties, in the absence of the Phlebotomy Supervisor ensure all in-patient Phlebotomy responsibilities
Phlebotomy Floater II
Quest Diagnostics
Bel Air, Md
08.2012 - 12.2022
- Supported various departments by rotating between tasks, ensuring consistent productivity across all areas.
- Contributed to a positive work environment with excellent communication and interpersonal skills.
- Exhibited flexibility in adapting to various shifts based on staffing needs and clinic requirements.
- Maintained inventory levels of supplies necessary for daily operations, ensuring no delays in service provision due to stock shortages.
- Improved patient satisfaction by providing efficient and accurate blood draw services.
- Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Certified Phlebotomy Technician
American Red Cross
Baltimore, MD
03.2010 - 03.2011
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Education
High School Diploma -
Patterson High School
Baltimore, MDCertified Medical Assisting Certificate -
TESST College of Technology
Towson, MDSkills
- Venipuncture Expertise
- Specimen Collection Proficiency
- Blood Draw Accuracy
- Lab Safety Compliance
- HIPPA Regulations Knowledge
- Staff Management
- Training & Development
- Patient Care Excellence
Certification
- PT - Phlebotomy Technician
- Phlebotomy Instructor
Timeline
Phlebotomy Team Lead
Medstar Union Memorial Hospital
03.2022 - Current
Phlebotomy Floater II
Quest Diagnostics
08.2012 - 12.2022
Certified Phlebotomy Technician
American Red Cross
03.2010 - 03.2011
High School Diploma -
Patterson High School
Certified Medical Assisting Certificate -
TESST College of Technology