JOSLYN JACKSON
Fort Worth
Summary
Dedicated customer service and member support professional with over 4 years of experience assisting customers, resolving complex issues, handling confidential information, and providing high-quality service in remote environments.
Dedicated customer service professional skilled in problem-solving and clear communication. Adept at managing high-volume calls and ensuring compliance, ready to enhance member satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Member Services Agent
Everise
01.2025 - Current
- Assist healthcare members with benefit questions and account updates.
- Maintain compliance with healthcare policies.
- Handle high volume inbound calls professionally.
- Document all interactions accurately.
- Resolve issues or escalate when needed.
Collector I
Exeter Finance
01.2022 - 01.2024
- Contacted customers regarding past due accounts to negotiate payment arrangements.
- Ensured compliance with FDCPA regulations.
- Maintained detailed and accurate account documentation.
- Handled escalated concerns with professionalism.
- Referred noncompliant accounts to attorneys or repossession agencies when needed.
Education
High School Diploma -
Caldwell Parish High School
Columbia, LASkills
- Customer Service
- Member Services
- Inbound & Outbound Calling
- Collections & Compliance
- Data Entry
- Clear Communication
- Active Listening
- Problem Solving
- Attention to Detail
- Remote Work Experience
- Confidential Information Handling
- Inbound communication
- Payment negotiation
- Problem solving
- Professionalism and courtesy
- Escalation handling
Languages
English, Native
Timeline
Member Services Agent
Everise
01.2025 - Current
Collector I
Exeter Finance
01.2022 - 01.2024
High School Diploma -
Caldwell Parish High School