Levon Carswell
Montgomery,Alabama
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
8
8
years of professional experience
Work History
Member Services Agent
Jack Henry
Montgomery, Alabama
06.2023 - 05.2024
- Enhanced member relationships by providing excellent service during each interaction.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Card Member Service Agent
U.S.Bank
Montgomery, Alabama
08.2022 - 04.2023
- Assisted with credit card balance inquiries and transfers, processed credit card payments and fraud claims.
- Completed transactions for membership renewals and extensions.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Reviewed new account applications to verify eligibility of prospective members.
- Surpassed sales goals through implementation of successful marketing strategies.
Enrollment Agent
Health Plan One
Montgomery, Alabama
08.2018 - 06.2022
- Handled new enrollments by entering customers' data and reviewing information.
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
Customer Service Agent
Sykes
Montgomery, Alabama
06.2016 - 05.2018
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Education
Associates Of Sciences In Medical Assisting -
Stepful Medical Academy
Montgomery, Alabama01.2024
High School Diploma -
James Madison High School
Montgomery, Alabama06.2009
Skills
- Building rapport
- Issue Resolution
- Product Sales
- Member retention
- Customer Support
- Product Recommendations
- Healthcare knowledge
- Financial Transactions
- Insurance knowledge
- Policy understanding
- Proficient in word,excell, spreadsheet and outlook
- Proficient in Salesforce ,five-9 ,citrix and CFT
Timeline
Member Services Agent
Jack Henry
06.2023 - 05.2024
Card Member Service Agent
U.S.Bank
08.2022 - 04.2023
Enrollment Agent
Health Plan One
08.2018 - 06.2022
Customer Service Agent
Sykes
06.2016 - 05.2018
Associates Of Sciences In Medical Assisting -
Stepful Medical Academy
High School Diploma -
James Madison High School
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