Summary
Overview
Work History
Education
Skills
Timeline
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Rocq'uel Peoples

Oklahoma City,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Member Services Agent

Costco Wholesale Corp
07.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Toddler Teacher

Kinderberry Academy
03.2021 - 06.2021
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Promoted sensory development by providing access to different textures.

Front Desk Receptionist

Aspen Dental
01.2020 - 11.2020
  • Greeted guests at front desk and answered general questions while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Personal Care Assistant

Caring Home Health Agency
02.2015 - 03.2020
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Scheduled and accompanied clients to medical appointments.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with daily living activities, running errands, and household chores.

Ambassador (Trainer)

Amazon Fulfillment Center OKC1
09.2019 - 12.2019
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Developed effective training plans based on department needs and objectives.

Education

High School Diploma -

Capitol Hill High School
Oklahoma City, OK
05.2004

Skills

  • Customer Service
  • Call Documentation
  • Teamwork and Collaboration
  • Data Entry
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Call Metrics
  • Issue and Complaint Resolution
  • Shipping Procedures Understanding
  • Product Education
  • Complaint Resolution
  • Computer Skills

Timeline

Member Services Agent

Costco Wholesale Corp
07.2021 - Current

Toddler Teacher

Kinderberry Academy
03.2021 - 06.2021

Front Desk Receptionist

Aspen Dental
01.2020 - 11.2020

Ambassador (Trainer)

Amazon Fulfillment Center OKC1
09.2019 - 12.2019

Personal Care Assistant

Caring Home Health Agency
02.2015 - 03.2020

High School Diploma -

Capitol Hill High School

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Rocq'uel Peoples