Kala Perry
Arlington,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Member Services Agent
Co-op Solutions
10.2023 - Current
- Processed membership applications quickly, verifying required documentation accurately to ensure smooth onboarding experiences for new members.
- Participated in cross-functional projects aimed at enhancing the overall member experience through improved processes and workflows.
- Collaborated with other departments to resolve complex member situations, ensuring a seamless experience for the customer.
- Consistently received positive feedback from members regarding the quality of service provided during interactions.
- Maintained detailed records of member interactions, ensuring all pertinent information was accurately documented for reference in future communications.
Guest Services Associate
Hampton Inn & Suites By Hilton
03.2023 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Customer Service Advocate
Brinks Home Security
07.2021 - 03.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Account Resolution Specialist
Caine & Weiner
01.2020 - 06.2021
- Mentored junior staff members, sharing expertise in effective communication techniques and conflict resolution strategies for better results.
- Participated in process improvement initiatives aimed at optimizing workflows for greater efficiency within the accounts receivables department.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
- Improved account reconciliation accuracy by implementing new tracking systems and tools.
Sales Representative
American Standard Brands
04.2020 - 01.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Selma High School
Selma, AL05.2016
Skills
- Patience and Tolerance
- Professionalism and Courtesy
- Building rapport
- Social Perceptiveness
- Customer Service
- Customer Support
- Call center experience
- Up-selling abilities
- Complaint Handling
Timeline
Member Services Agent
Co-op Solutions
10.2023 - Current
Guest Services Associate
Hampton Inn & Suites By Hilton
03.2023 - 10.2023
Customer Service Advocate
Brinks Home Security
07.2021 - 03.2023
Sales Representative
American Standard Brands
04.2020 - 01.2021
Account Resolution Specialist
Caine & Weiner
01.2020 - 06.2021
High School Diploma -
Selma High School
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