Joslyn Owens
Riverview,MI
Summary
Compassionate and hard worker with experience in sales, customer service, and computers. Has a drive to work as a team and bring new and creative ideas to the work environment to ensure that the company's goals are met each day. Reliable under stressful and fast-paced situations that require critical thinking, and strives to be a productive member of the team.
Overview
6
6
years of professional experience
Work History
Caregiver
Visiting Angels
Plymouth
03.2023 - Current
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Sales Representative
T-Mobile
Monroe
08.2021 - 03.2023
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with customers to ensure repeat business and total customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Negotiated deals and handled complaints or objections.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
Shift Lead
Biggby Coee
Multiple Locations
09.2018 - 08.2021
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Responded to customer inquiries and complaints in a professional manner.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Conducted regular inventory checks to maintain accurate stock levels.
- Provided guidance and support to other team members as needed.
Education
High School Diploma -
Allen Park Community School
Allen Park, MI06.2017
Skills
- Records Maintenance
- Dependable and Responsible
- Strong Ethics
- Complex Problem-Solving
- Typing proficiency
- Multitasking and Organization
- Respectful and Compassionate
- Computers and electronics
- Payment Processing
- Customer Needs Assessment
- Upselling
- Professional Demeanor
- Reliable and punctual
Affiliations
- Novel Writing
- Painting
Timeline
Caregiver
Visiting Angels
03.2023 - Current
Sales Representative
T-Mobile
08.2021 - 03.2023
Shift Lead
Biggby Coee
09.2018 - 08.2021
High School Diploma -
Allen Park Community School