Joslyn Roman
North Port
Summary
Responded to customer inquiries and complaints in a timely manner Trained customer service team members in customer service techniques and policies Established and maintained positive relationships with customers
Overview
5
5
years of professional experience
Work History
Representative
AKM Roofing
03.2025 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Scheduled appointments
- Picked up checks
- Sold Roofs
Server
Bob Evans
06.2023 - 09.2023
- As a server at Bob Evans, your main responsibilities include greeting and seating customers, taking their orders, serving food and drinks, and ensuring that they have a great dining experience. You also handle any customer inquiries or concerns, and work as part of a team to maintain a clean and organized restaurant. It's a fast-paced and customer-focused role that requires good communication and multitasking skills.
Cashier
CVS
02.2023 - 06.2023
- Handled customer transactions and provided excellent customer service in a fastpaced retail environment
- Stocked shelves
- Unloaded truck
Insider
Marco’s Pizza
05.2020 - 10.2021
- Took orders
- Made Pizza
- Answered phone calls
Education
High school diploma - undefined
The Academy at Port Charlotte
05.2023
Skills
- Cash Handling
- Customer service
- Stocking
- Restaurant experience
- Busser
Timeline
Representative
AKM Roofing
03.2025 - Current
Server
Bob Evans
06.2023 - 09.2023
Cashier
CVS
02.2023 - 06.2023
Insider
Marco’s Pizza
05.2020 - 10.2021
High school diploma - undefined
The Academy at Port Charlotte
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