Joslynn Espinosa

My responsibilities for this position include answering and directing phone calls, handling appointments coming in, in take of packages for all staff, handling event requests for tablecloths and communicating with people to ensure they are received back in time to be washed and used again for other events, ordering supplies for this department, opening the office, opening a gate and doors to people while ensuring a safe environment, monitoring a camera, assisting other departments with tasks for events and other small tasks as needed. In this role I also get the opportunity to help in other departments when needed such as photography, creative projects and social media.

• Answered multi-line phone system, directing calls to appropriate staff promptly.
• Provided exceptional customer service, addressing visitor needs with professionalism and care.
• Collaborated with team members to streamline communication processes within the office environment.
• Developed a welcoming atmosphere through effective greeting and support of all visitors and congregants.

On Depop I sell anything from clothes to paintings to vinyl. From my time selling on Depop I have learned customer service, communication, time management, entrepreneurship, responsibility, accountability, marketing, and advertising.

• Developed effective pricing strategies to enhance product visibility and sales performance.
• Curated engaging product listings, optimizing descriptions and images for increased customer interest.
• Managed inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
• Analyzed market trends to identify opportunities for expanding product offerings and reaching new audiences.

I collaborated with the client to create fun and engaging reels for his company and ensure that the reels were done in a timely manner as well as always ensuring the content was to the clients liking and aligned with the companies values

On Upwork I was hired to design a Formula 1 racing calendar. For this job it required me to keep a very close eye on detail to ensure I got all the race dates and driver birthdays correct. Along with this I made sure any photos I used were under the correct copyright licensing for me to use. I kept in communication with my boss to ensure I created the calendar exactly to their liking. With this calendar I had to make sure the formatting was uniform throughout and in the correct sizing when the calendars are printed.

• Collaborated with clients to understand design requirements, ensuring alignment with project goals and expectations.
• Conducted client feedback sessions to refine designs, ensuring satisfaction and adherence to brand guidelines.

Created engaging content tailored to followers' interests. Produced videos and collages to appeal to target audience. Assisted in expanding audience reach through strategic content planning. Developed skills in photo and video editing, audience growth, communication, time management, organization, and software use. Continued content creation as a personal passion. Participated in Pinterest Creator Rewards Program and maintained creative efforts after program conclusion.

• Developed engaging content strategies to enhance user interaction and brand visibility.
• Curated high-quality visuals and written materials aligned with Pinterest's branding guidelines.
• Analyzed audience insights to refine content creation processes and improve reach.
• Created SEO-optimized pins, increasing organic search visibility and traffic to boards.
• Monitored trending topics and user preferences to inform timely content development.