Summary
Overview
Work History
Education
Skills
Timeline
Generic

José M Botelho Jr

San Rafael,CA

Summary

Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment. Recognized for quality assurance and complaint handling, contributing to a 15% increase in customer satisfaction.

Overview

4
4
years of professional experience

Work History

Lead Service Associate

Rite Aid
06.2023 - 06.2025

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  • Maintained a clean and organized retail environment, ensuring easy navigation for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Collaborated with team members to achieve sales targets and improve overall store performance.

Cashier

Peets Coffee And Tea, & Santoro Coffee
06.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Team Member

Chipotle Mexican Grill
05.2021 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.

Education

College of State of Rio De Janeiro
Rio De Janeiro, Brazil

English -

Dominican University
San Rafael, CA

Skills

  • Time management
  • Decision-making
  • Complaint handling
  • Multitasking and organization
  • Listening skills
  • Computer skills
  • Customer service excellence
  • Patience and tolerance

Timeline

Lead Service Associate

Rite Aid
06.2023 - 06.2025

Cashier

Peets Coffee And Tea, & Santoro Coffee
06.2022 - 04.2023

Team Member

Chipotle Mexican Grill
05.2021 - 05.2022

College of State of Rio De Janeiro

English -

Dominican University
José M Botelho Jr